Shift Leader - Fast-Paced Restaurant Ops & Guest Experience

Workstream; Grand Rapids (MI); On-site; USD 40,000 - 50,000; Full time

Job summary

Workstream in Grand Rapids, Michigan is seeking a dedicated Shift Leader to oversee daily restaurant operations. The ideal candidate will lead team performance, ensuring guest satisfaction through high standards in Quality, Service, and Cleanliness (QSC).

This role requires proven leadership skills, the ability to manage fast-paced operations, and hands-on coaching for team members, ensuring all tasks meet company standards while creating a positive environment.

Qualifications

• Previous restaurant or shift leadership experience preferred.
• Strong leadership, communication, and problem-solving skills.
• Ability to perform in a fast-paced, high-volume environment.
• Knowledge of food safety and sanitation practices.
• Flexible availability, including nights, weekends, and holidays.

Responsibilities

• Lead and manage restaurant operations during assigned shifts.
• Ensure all food is prepared to brand standards and monitor quality.
• Execute daily cleaning plans and maintain sanitation standards.
• Follow all cash handling procedures and maintain accurate cash control.
• Deliver fast, friendly, and accurate service on every shift.

Skills

Leadership

Communication

Problem-solving

Food safety knowledge

Flexibility in availability

Job description

Workstream in Grand Rapids, Michigan is seeking a dedicated Shift Leader to oversee daily restaurant operations. The ideal candidate will lead team performance, ensuring guest satisfaction through high standards in Quality, Service, and Cleanliness (QSC).

This role requires proven leadership skills, the ability to manage fast-paced operations, and hands-on coaching for team members, ensuring all tasks meet company standards while creating a positive environment.