Shift Leader: Fast-Casual Ops & Guest Experience

GYG Mexican Kitchen USA; Naperville (IL); On-site; USD 21,000 - 28,000; Full time

Job summary

GYG Mexican Kitchen USA in Naperville, IL is seeking a Shift Leader to oversee daily restaurant operations and staff during busy periods. You will supervise team members, ensure quality food preparation, and maintain exceptional customer service.

Reporting to the General Manager, you will monitor performance and help drive guest satisfaction. Requirements include supervisory experience in hospitality, completion or willingness to complete food safety and alcohol service courses, and strong

Qualifications

• Experience in a supervisory/management role in restaurant/hospitality.
• Completion or willingness to undertake Food Safety Supervisor course.
• Completion or willingness to undertake Responsible Service of Alcohol course.
• Excellent interpersonal and communication skills.
• Strong command of spoken and written English; ability to read and interpret operational reports.

Responsibilities

• Manage employees and restaurant operations during specific trading periods.
• Maintain knowledge of menu items, ingredients, and procedures to ensure service quality.
• Ensure adherence to safety, food regs, and company policies.

Skills

Food Safety

Alcohol Service

Supervisory Experience

Interpersonal Skills

English Proficiency

Report Reading

People Management

Conflict Resolution

Job description

GYG Mexican Kitchen USA in Naperville, IL is seeking a Shift Leader to oversee daily restaurant operations and staff during busy periods. You will supervise team members, ensure quality food preparation, and maintain exceptional customer service.

Reporting to the General Manager, you will monitor performance and help drive guest satisfaction. Requirements include supervisory experience in hospitality, completion or willingness to complete food safety and alcohol service courses, and strong