Shift Leader Everett Arbys

Ambrosia QSR; Everett (WA); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading company in the fast-food industry is seeking a Shift Leader to oversee daily operations, ensure guest satisfaction, and manage team performance. The ideal candidate will be energetic and possess strong leadership skills. Responsibilities include training staff, managing food safety, and resolving guest complaints. This role requires effective communication and problem-solving abilities, along with a commitment to creating a positive work environment.

Benefits

Medical coverage

Sick time

Qualifications

• Must be 18+ years old and authorized to work in the U.S.
• 6+ months of food/retail leadership experience preferred.

Responsibilities

• Oversee daily restaurant operations and enhance guest satisfaction.
• Train and develop staff while managing food safety procedures.

Skills

Communication

Leadership

Problem Solving

Education

High School Diploma

Serv Safe Certification

Sexual Harassment Certification

Tools

POS systems

Kitchen equipment

Food prep tools

Job description

A Shift Leader is a variable hour Ambrosia QSR employee who, after proper certification, is responsible for overseeing specific time segments of daily restaurant operations. They are tasked with enhancing guest and team satisfaction while supporting restaurant initiatives. Shift Leaders work in the front of the restaurant during peak hours to ensure team coordination and a quality guest experience. They are proficient in all team member roles and can safely manage operations in the absence of a manager. Responsibilities vary based on the restaurant's needs and include the following:

Job Responsibilities

Profitability

• Ensure all food orders, specialty drinks, and desserts follow company recipes and are properly recorded in the POS system.
• Prepare for shifts and assign team members to meet sales demands. Manage waste and prep systems to control costs.
• Use equipment and products appropriately; troubleshoot minor issues and report unsafe or non-functional equipment immediately. Ensure safety equipment is used.
• Adhere to cash handling policies.

Guests

• Greet guests with friendliness and urgency.
• Ensure a positive experience for every guest; resolve issues positively.
• Inspect the restaurant environment and engage with guests to ensure satisfaction.
• Demonstrate guest-first behavior and promote excellent service.
• Handle guest complaints in the absence of management.

Team

• Train and develop staff according to training plans.
• Ensure employees take required breaks and adhere to work limitations.
• Prevent sick or unfit employees from working.
• Report complaints promptly.
• Promote a safe, inclusive, and harassment-free work environment; report concerns immediately.

Operations

• Manage food safety and restaurant safety procedures.
• Implement marketing plans and ensure staff are prepared for promotions.
• Use headsets to monitor team interactions, providing praise or coaching as needed.
• Troubleshoot basic equipment issues.
• Maintain food safety and operational standards daily.
• Communicate with management as necessary.
• Work in the front of the restaurant to deliver excellent guest service and support team members.

Qualifications and Skills

• Must be 18+ years old.
• Authorized to work in the U.S.
• Pass a criminal background check.
• Proficient with basic computer functions.
• Effective verbal and written communication skills.
• Personal responsibility, punctuality, respectful attitude.
• Energetic, engaged, empathetic leadership.
• Collaborative problem-solving with restaurant leaders.

Education and Work Experience

• High School Diploma or equivalent preferred.
• Serv Safe and Sexual Harassment Certificates required.
• Complete shift control training validated by management.
• External hires need 6+ months of food/retail leadership experience.
• Experience with POS systems preferred.

Necessary Tools and Equipment

• Kitchen equipment: toasters, fryers, ovens, microwaves, etc., with safety gear.
• Food prep tools: slicers, choppers, gloves.
• Beverage equipment: soda machines, coffee makers, blenders.
• POS systems, cash registers, timekeeping devices.
• Cleaning supplies: brooms, chemicals, towels, etc.

Summary of Benefits

• Medical coverage: United Healthcare and Kaiser.
• Sick time: 1 hour per 30 hours worked, with no waiting period.