Shift Leader: Elevate Guest Experience & Team Performance

Subway - 34807-0; Chicopee (MA); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Brand partnership discounts

Scholarship Opportunities

University course credits

Hands on career experience in a餐厅

Job summary

Subway in Chicopee, MA is seeking a Shift Manager to lead daily operations in a fast-paced restaurant. You will supervise a team, ensure great guest experiences, and maintain cleanliness and food safety standards.

You’ll train Sandwich Artists, manage scheduling, monitor inventory, handle paperwork, and ensure equipment works properly. Full-time and part-time day/evening/weekend shifts vary by location; previous restaurant experience preferred.

Qualifications

• High school diploma or equivalent.
• Minimum of 1 year of experience in a restaurant environment.
• Strong communication and supervision skills.

Responsibilities

• Provide an excellent guest experience.
• Ensure food is prepared and served to standard.
• Keep the restaurant clean, functional, and welcoming.
• Schedule and supervise staff and assist with inventory control.
• Train Sandwich Artists on existing and new responsibilities.
• Complete paperwork as needed; operate POS system.

Education

High school diploma or equivalent

Job description

As part of the Subway® Team, you as a Shift Manager will focus on six main things:

• Providing an excellent guest experience
• Ensuring that great food is prepared & served
• Keeping our restaurants functional, clean and beautiful
• Controlling inventory
• Scheduling and supervising staff
• Being a team player

In addition to the role of a typical Sandwich Artist®, key parts of your day to day will consist of:

• Cascading training to Sandwich Artists™ on existing and new responsibilities
• Scheduling and supervising staff
• Practicing inventory control standards
• Ensuring equipment is in proper working order during shift
• Completing paperwork as needed

As a Subway® Team Member, you’ll have access to:

• Brand partnership discounts
• Scholarship Opportunities
• Opportunity to earn University course credits
• Hands on career experience in a restaurant business

PREREQUISITES

Education: High school diploma or equivalent

Experience: A minimum of 1 year of experience in a restaurant environment.

ESSENTIAL FUNCTIONS

Communication and organizational skills

Physical: Ability to work any area of the restaurant as needed and to operate computerized Point of Sale system/cash register. This position requires bending, standing and walking the entire workday. Must have the ability to lift 10 pounds frequently and up to 30 pounds occasionally.

*You will receive training on your roles and responsibilities

Full Time/Part Time and Day/Evening/Weekend Shift positions vary by location