Shift leader

Dunkin'; Boardman Township (OH); On-site; USD 17,000 - 25,000; Full time

Job summary

Dunkin' is seeking a Shift Lead to support restaurant operations alongside the General Manager. The role emphasizes guest-centric culture, service excellence, and quality food, while ensuring policy compliance and brand standards.

The Shift Lead will train team members, assist in scheduling, and help drive profits through effective operations and cost control. Must be 18+ and have at least 6 months in restaurant operations.

Qualifications

• Education: High school diploma or equivalent; age requirements may apply to stay compliant with state and federal laws.
• 6+ months of restaurant operations experience.
• Must complete Shift Lead training; ServSafe certification in some states may be required.
• Ability to communicate in English; Spanish comprehension is helpful.
• Fundamental reading, writing, math and computer/POS skills.
• Must have access to transportation or reliable means to commute.

Responsibilities

• Maintains brand image by ensuring restaurant cleanliness, maintenance, and excellent service.
• Treats all team members with respect and dignity.
• Follows company guidelines and executes protocols for daily activities to achieve excellence in restaurant operations.
• Drives guest service and food quality while adhering to brand systems and safety requirements.
• Supports management in training internal candidates for Shift Lead roles.
• Assists in staff training and ensures operations align with standards.
• Interacts with guests; addresses questions and concerns promptly and escalates as needed.
• Uses management tools to analyze operational and financial performance.
• Helps identify trends and implement improvement actions.
• Monitors costs and adherence to budget and restaurant goals.
• Complies with labor laws; maintains a positive work environment.

Skills

Shift Lead training

ServSafe certification

English communication

Spanish comprehension

Basic math/writing/reading

POS systems

Driver's license/transportation

Education

High school diploma or equivalent

Tools

POS system

Job description

The Shift Lead is responsible for executing restaurant operations, in conjunction with the General Manager. The Shift Lead follows standard operational procedures for living the Brand Values and helping the brand thrive. Focus is on influencing guest-centric culture that consistently delivers excellent guest service and food quality while ensuring compliance with policies, procedures, and regulatory requirements.

KEY DUTIES/RESPONSIBILITIES:

Must be 18 years of age.

• Maintains brand image by ensuring restaurant cleanliness, maintenance, and excellent service.
• Treats all team members with respect and dignity.
• Follows company guidelines and executes protocols for daily activities to achieve excellence in restaurant operational performance.
• Encourages restaurant teams to consistently deliver excellent guest service and food quality in adherence with brand systems, procedures, and food safety requirements to provide a craveable guest experience.
• Work with other team members to deliver long term sales growth initiatives designed to drive profitable sales growth.
• Reviews, practices, and modifies as needed to continuously improve the guest experience.
• Supports General Manager to Identify and train internal candidates for Shift Lead positions.
• Assist in the training, of employees and ensures operations are executed per company operational standards.
• Interacts with guests and the community; responds to guest questions, concerns, and complaints in a timely and professional manner to ensure positive resolution and guest recovery. Promptly escalates concerns to the General Manager.
• Assists the General Manager in using management information tools to analyze restaurant operational and financial performance.
• Helps identify trends and assist actions for improvement.
• Monitors costs and adherence to budget and restaurant goals.
• Complies with all State and Federal labor laws and regulations.
• The Shift Lead will help to support the company by maintaining an outstanding work environment through positive attitude, hospitality to guest and teammates and excellent operational performance,

QUALIFICATIONS:

Education: High school diploma or equivalent required; age requirements may apply in order to remain in compliance with State and Federal laws. Must be at least 18 years old.

Experience:

6+ months of restaurant operations experience.

Skills/Knowledge/Abilities

• Must complete Shift Lead training classes, and in certain states, must be ServSafe certified.
• Ability to communicate in English is required, Spanish comprehension is helpful.
• Fundamental reading, writing, math and computer/POS skills are required.
• Must have access to adequate transportation and complete the administrative driving requirement.

Physical Requirements:

• May be required to reach, bend, stoop, climb, and/or lift up to 50 pounds.
• May be required to operate/access equipment at standard heights while walking or standing during entire shift.
• Hazards include, but are not limited to, slipping, tripping, burns, cuts, abrasions, and falls.
• Must be willing to work a variety of shifts, sometimes exceeding beyond eight hours, based on operating hours.
• Must be able to work weekends and holidays.

We create freshly-made, Mexican-inspired food crafted with contemporary flavors that guests crave. We believe that the most delicious flavors start with quality ingredients and thoughtful preparation, taking pride in preparing meals in our kitchens each day. Whether it’s chopping crisp produce, flame-grilling steak and chicken, or making hand-crafted guacamole, we don’t take shortcuts.