Shift Leader: Drive Service & Team Excellence

America's Pizza Company, LLC; Hickory (NC); On-site; USD 17,000 - 22,000; Full time

Job summary

Tasty Hut, LLC in Hickory, NC is seeking a Pizza Hut Shift Leader to oversee daily operations, lead the team, and ensure the highest guest satisfaction. You will guide staff through service standards, training, and safety protocols on a fast-paced shift.

Responsibilities include inventory, scheduling, and resolving customer concerns while upholding Pizza Hut brand procedures and culture. Prior leadership experience is preferred.

Qualifications

• Be a customer mani ac! All roles.
• Serv Safe certified as required.
• Lead on shift leadership responsibilities.
• MSM courses 4-5 completed.
• Proficient in Microsoft Office suite.
• Reliable transportation and basic computer skills.
• Valid driver's license preferred.
• Positive, proactive communication style.
• Background check requirements adhered to.
• Motor vehicle record reviewed as part of screening.

Responsibilities

• Take Ownership and Responsibility of Restaurant and Team During Shifts.
• Train Team Members to Pizza Hut and Tasty Hut, LLC Standards.
• Use BLAST to Resolve All Customer Complaints and Always Puts Customer Needs First.
• Own and Promote Positive Restaurant Culture and Employee Experience.
• Responsible for Inventory and Food Orders.
• Enforce and Follow Pizza Hut Service Principals.
• Deliver it Fast, Make Food We are Proud to Service, Service with a Smile.
• Assist RGM With Oversight and Execution of All Store Inventory, Forecasting, Scheduling Processes.
• Ensure All Team Members Have the Tools and Knowledge Necessary for Success.
• Deliver High Customer Satisfaction Results on All Shifts.
• Ensure Restaurant Meets/Exceeds All Brand Standards and Processes on Shifts.
• Expert Knowledge and Utilization of Pizza Hut Provided Tools (Hutlink, Learning Zone, Pizzapedia).
• Executes all Pizza Hut Provided Training Material and Courses, Follows Up with Team Members on Execution.
• Delegate and Manage Team Member Workload While Running Shifts.
• Compliant with All Laws and Regulations.
• Conduct Inventory Counts and Audits.
• Ensures a Safe Work Environment is Provided in Restaurant.
• Maintains a Clean, Organized Restaurant That Meets All Health and Safety Regulations.
• Brand Steward for Pizza Hut Brand.
• Manages and Adheres to Employee Handbook and Policies.
• Maintains Professional Image and Highly Ethical Conduct as Representative of Tasty Hut, LLC.
• Exhibit Tasty Hut, LLC Core Values and Work Daily to Fulfill Mission and Vision.
• Other Duties as Assigned.

Skills

Customer service

Leadership

Team management

Communication

Problem solving

Training others

Education

Serv Safe Certification

MSM courses 4-5

Tools

Microsoft Office

Hutlink

Job description

Tasty Hut, LLC in Hickory, NC is seeking a Pizza Hut Shift Leader to oversee daily operations, lead the team, and ensure the highest guest satisfaction. You will guide staff through service standards, training, and safety protocols on a fast-paced shift.

Responsibilities include inventory, scheduling, and resolving customer concerns while upholding Pizza Hut brand procedures and culture. Prior leadership experience is preferred.