Shift Leader — Drive Service & Profitability

carlislellc; Niles (OH); On-site; USD 40,000 - 60,000; Full time

Job summary

Wendy's in Niles, MI is seeking a Shift Manager to help run daily operations, manage shifts, and lead a team to deliver fast, friendly service. You will oversee training, quality, and customer satisfaction while ensuring profitability.

The role requires a college degree or equivalent ops experience and at least 6 months in the restaurant industry; strong leadership and knowledge of Wendy's procedures are essential.

Qualifications

• College degree or equivalent experience in operations.
• 6 months experience in the restaurant industry.
• Knowledge of Wendy's operating systems and procedures.
• Familiarity with supervisory practices and crew orientation programs.

Responsibilities

• Builds sales by promoting customer satisfaction.
• Manages costs by monitoring crew prep and production levels.
• Trains crew to respond promptly to customer needs.
• Trains crew in customer courtesy and service efficiency.
• Evaluates slow production points and takes corrective action.
• Monitors restaurant cleanliness and follows the cleaning plan.
• Develops and trains crew for new products and shift coverage.
• Monitors inventory, cash, and equipment security during shifts.
• Ensures compliance with policies and health inspections.
• Manages shifts to meet service goals and customer satisfaction.

Skills

Supervisory experience

Crew training

Operations knowledge

Customer service

Education

College degree or equivalent experience in operations

Job description

Wendy's in Niles, MI is seeking a Shift Manager to help run daily operations, manage shifts, and lead a team to deliver fast, friendly service. You will oversee training, quality, and customer satisfaction while ensuring profitability.

The role requires a college degree or equivalent ops experience and at least 6 months in the restaurant industry; strong leadership and knowledge of Wendy's procedures are essential.