Shift Leader: Drive Guest Experience & Team Growth

McDonald's Restaurants Limited; Cedar Springs (MI); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Employee discounts

Free meals

Paid time off

Tuition reimbursement

Training and advancement

Weekly direct deposit

401k plan

Medical, dental, and vision benefits

Job summary

McDonald's is seeking a Shift Manager to lead daily operations in our restaurant. You will oversee crew schedules, coach team members, and ensure exceptional guest experiences while maintaining food safety and cleanliness to McDonald’s standards.

This role emphasizes safety, inventory control, and driving profitability through staff development. The successful candidate will demonstrate passion for helping others, strong customer service focus, and the ability to make timely decisions in a

Qualifications

• Passion for helping and serving others.
• Strong customer service and support focus.
• Ability to communicate effectively and anticipate customer needs.
• Provide solutions and make decisions in a fast-paced environment.

Responsibilities

• Lead the experience: Handle and oversee crew schedules.
• Inspire and empower: Provide encouraging leadership for crew and managers to deliver outstanding guest experience.
• Supervise food safety and cleanliness to meet McDonald's standards.
• Take action to improve safety, security, inventory and profitability.
• Encourage training and continued learning within the restaurant.
• Drive a high level of team performance.

Skills

Customer service

Communication

Decision making

Job description

McDonald's is seeking a Shift Manager to lead daily operations in our restaurant. You will oversee crew schedules, coach team members, and ensure exceptional guest experiences while maintaining food safety and cleanliness to McDonald’s standards.

This role emphasizes safety, inventory control, and driving profitability through staff development. The successful candidate will demonstrate passion for helping others, strong customer service focus, and the ability to make timely decisions in a