Shift Leader: Drive Guest Experience & Restaurant Ops

Arby's, Inc.; West Bend (WI); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Bonus Program

Health Insurance

Health Savings Account

PTO

Job summary

A fast food restaurant franchise in West Bend is seeking a Shift Manager responsible for overseeing restaurant operations and ensuring guest satisfaction. Ideal candidates are capable of coaching team members, managing operations, and handling customer service in a fast-paced environment. The role requires a valid driver's license, the ability to lift 50lbs, and experience in food service management. This position offers full-time and part-time shifts along with various employee benefits.

Qualifications

• Must have a reliable vehicle and valid driver’s license.
• Must be ServSafe certified or capable of obtaining certification.
• Ability to work in warm and cold temperatures.
• Ability to stand for 8-10 hours.
• Ability to lift up to 50lbs.

Responsibilities

• Ensure team members provide outstanding service to satisfy guests.
• Assist management with training and coaching team members.
• Utilizes AES systems to run a great restaurant on all shifts.
• Sets and meets restaurant goals for service, operations and financial results.

Skills

Coaching and Developing others

Leadership

Emotional Resilience and Patience

Operations Management

Managing Food Cost & Labor Cost

Customer Satisfaction

Job description

A fast food restaurant franchise in West Bend is seeking a Shift Manager responsible for overseeing restaurant operations and ensuring guest satisfaction. Ideal candidates are capable of coaching team members, managing operations, and handling customer service in a fast-paced environment. The role requires a valid driver's license, the ability to lift 50lbs, and experience in food service management. This position offers full-time and part-time shifts along with various employee benefits.