Shift Leader - Goose Creek

Appone; Mardela Springs (MD); On-site; USD 32,000 - 42,000; Full time

Job summary

Appone in Mardela Springs, MD seeks a Shift Leader to support the Management Team and help train hourly associates, driving performance toward corporate objectives. You will supervise daily tasks, coach staff, ensure customer satisfaction, enforce store policies, and maintain safety, cleanliness, and profitability while meeting scheduling needs.

Requirements include a positive customer-service mindset, leadership, ability to work all shifts (weekends/holidays), pass background/drug checks, and a

Qualifications

• Demonstrates leadership and motivates associates.
• Delivers excellent customer service and resolves issues.
• Trains new hourly staff and coaches performance.
• Ensures compliance with company policies and safety standards.

Responsibilities

• Assist with supervising day-to-day tasks and performance of associates.
• Respond to customer inquiries and complaints to ensure a pleasant experience.
• Coordinate daily assignments and activities for store staff.
• Adhere to regulations including age verification for restricted sales.
• Ensure store policies, safety, and quality standards are followed.
• Maintain clean, well-stocked store and profitability.

Skills

Leadership

Customer service

Training

Supervising shifts

Job description

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Description

Position Summary

The Shift Leader is responsible for supporting the Management Team. He or she is also responsible to meet and/or exceed performance goals according to corporate objectives. These objectives include developing and training hourly associates.

Essential Duties and Responsibilities

• Ensures a pleasant experience for all customers, responds to customer complaints or inquiries.
• Assists with supervising the day-to-day task assignment and performance of associates.
• Assists with the management of all matters relating to associates - training and coaching.
• Assists with planning, preparing and coordinating daily assignments and activities of associates.
• Adheres to all city, county, and state regulations including verifying age with a valid I.D. for any age restricted sales.
• Ensures execution of established safety, security, quality, and store operations policies, procedures and practices.
• Maintains a clean well stocked store appearance at all times.
• Ensures profitability.
• All situations must be avoided that may create a conflict of interest including outside employment in a similar business.
• All duties must be performed in a manner that is free from unlawful harassment.
• The Shift Leader will be able and willing to perform all duties of a typical store associate.

Requirements

• Possess a positive commitment to customer service.
• Be a leader in following all Company policies and procedures.
• Provides motivation and learning opportunities for fellow associates.
• Assists with effectively implementing solutions to store challenges.
• Displays outstanding work ethics at all times in the areas of honesty, efficiency, professionalism and dependability.
• Displays punctuality and a neat appearance.
• Displays initiative in improving store and personal performance.
• Be knowledgeable of store merchandise including products, pricing and promotions.
• Always demonstrates leadership qualities.
• Must be able to work all shifts including weekends and holidays and will occasionally supervise shifts.
• Must pass the background check and drug free workplace requirements.
• Must possess a valid driver's license.

Physical Demands

The physical demands described here are representative of those that must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
• This position requires constant standing, bending, and reaching.
• Ability to perform tasks in all areas of the store which may include exposure to the cold while working in the cooler/freezer and while maintaining the parking lot and exterior of the store's perimeter.

This position is currently accepting applications.