Shift Leader Car Wash Henderson 21HR

WashU Carwash; Henderson (NV); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player in the car wash sector is seeking a dynamic Shift Leader to join their team. In this role, you will oversee daily operations, ensuring efficiency and quality while delivering exceptional customer service. Your leadership will guide a team dedicated to maintaining high standards and enhancing customer experiences. With flexible scheduling and opportunities for growth, this position is perfect for those who thrive in a fast-paced environment and enjoy working collaboratively. Join a supportive team that values hard work and professionalism, and make a significant impact in a growing company.

Benefits

Free Carwashes

Flexible Schedule

Bonus Incentives

Commission on Sales

Qualifications

• Strong customer service skills and ability to manage a team.
• Experience in operational supervision is a plus but not required.

Responsibilities

• Oversee daily operations of the car wash and ensure quality standards.
• Provide exceptional customer service and address inquiries promptly.
• Train new employees and monitor staff performance.

Skills

Customer Service

Team Management

Operational Efficiency

Problem Solving

Education

High School Diploma

Tools

Car Wash Equipment

Job description

Wash U Carwash is a locally owned Express Exterior Car wash who values hard work, professionalism, and an optimistic attitude. The right person for our Team will be outgoing, process driven, fast paced, and enjoy working as a team to accomplish goals.

As a Wash U Shift Leader, your role is to oversee the daily operations of a car wash facility during your designated shift. You will be responsible for ensuring that the car wash operates efficiently, meets quality standards, and provides excellent customer service. Here is a typical job description for a car wash shift leader:

Operational Supervision:

1. Coordinate and supervise the activities of car wash staff during your shift.
2. Ensure that all car wash equipment is operating effectively and perform routine maintenance checks.
3. Monitor the car wash process to ensure efficiency, quality, and adherence to established procedures.
4. Address any equipment malfunctions or issues promptly and report them to the appropriate personnel.
5. Assist in training new employees on car wash procedures and safety protocols.

Customer Service:

1. Provide exceptional customer service by greeting customers, answering their questions, and addressing any concerns or complaints.
2. Ensure that customers are satisfied with their car wash experience and handle any customer inquiries or issues that arise during your shift.
3. Maintain a clean and inviting car wash facility to enhance the customer experience.
4. Promote and upsell additional services or car wash packages to customers.

Staff Management:

1. Assign duties and responsibilities to car wash staff members, ensuring that tasks are completed efficiently and effectively.
2. Provide guidance, support, and on-the-job training to staff members.
3. Monitor staff performance, address any performance issues, and provide feedback.
4. Collaborate with the car wash manager to schedule employee shifts and ensure adequate staffing levels.

Quality Control:

1. Perform regular inspections of vehicles before and after the car wash process to ensure quality standards are met.
2. Address any customer complaints or concerns related to the car wash process or quality of service.
3. Implement and enforce safety procedures to ensure a safe working environment for employees and customers.
4. Monitor the overall cleanliness and appearance of the car wash facility, ensuring it meets established standards.

Administrative Tasks:

1. Keep records of daily operations, including the number of cars washed, revenue collected, and any incidents or issues that occurred during your shift.
2. Assist with inventory management, including ordering and restocking cleaning supplies and other necessary items.
3. Collaborate with the car wash manager to develop and implement operational procedures and policies.

Benefits:

1. Free Carwashes
2. Flexible Schedule
3. Part Time/Full Time positions available 25-40 hours per week.
4. Hourly: Starting at $15HR to $16/HR and earn up to $22/HR with bonus incentives.
5. Commission on Monthly wash membership sales
6. No prior car wash experience needed. Onsite training provided.

Join our growing WashU Team today!