Shift Leader Canine Coach Dog Daycare Playroom Attendant

Dogtopia of Arlington Heights; Arlington Heights (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry leader in dog daycare is seeking an energetic Canine Coach - Shift Leader. This role involves leading a team of dog lovers, ensuring operational excellence, and providing outstanding care for dogs. You will create effective schedules, manage playrooms, and engage with customers while fostering a fun and safe environment for both dogs and employees. Enjoy unique perks like bringing your dog to work, a birthday bonus, and opportunities for professional growth. Join a passionate team dedicated to making every day exciting for dogs and their owners alike!

Benefits

Health insurance

PTO

Retirement plan

Bring your dog to work

Increase in hourly wage with training

$25 Birthday Bonus

Additional pay for holidays

Employee referral program

Quarterly bonus for customer service

Years of Service Bonuses

Qualifications

• Must demonstrate symbolic leadership and outstanding customer service.
• Experience in dog behavior and hands-on dog services is essential.

Responsibilities

• Create daily schedules and maintain accurate health notes.
• Supervise playrooms and manage dog behavior effectively.
• Conduct meet & greet evaluations for new dogs.

Skills

Understanding dog behavior

Leadership

Customer service

Problem-solving

Education

High school diploma

Tools

POS software

Job description

Love Dogs? Love to be a leader? Dogtopia of Arlington Heights is the place for you!

Full time benefits after 90 days for a consistent schedule of 5 shifts a week include: health insurance, PTO, and retirement plan. Shift Leader starting pay between $17-$19 per hour.

Bring your dog to work? That's right!

Dogtopia, the industry leader in dog daycare has an opening for an energetic team player to be a leader as a Canine Coach - Shift Leader. We are looking for dog lovers who have experience with understanding dog behavior, hands on dog services, and leading the shifts to support operational excellence.

Benefits include bringing your dog to work with you during the shifts that you work! Your pup benefits from socialization, basic commands and training from canine coaches, and they go home Dogtopiatired just for being an employee dog!

Benefits also include:

1. Increase in hourly wage with completion of canine coach trainings (Levels 2 and 3)
2. $25 Birthday Bonus
3. Additional pay for working select holidays
4. Employee referral program
5. Quarterly bonus for customer service survey at 93% or higher
6. Years of Service Bonuses for reaching annual milestones

You are:

1. A dog lover (obviously!) - we care deeply about the dogs in our care and you will too.
2. A team player - we have each other’s backs.
3. A perfectionist - we are always looking to learn and improve.
4. Brave - we see challenges as fun and are not afraid of failure.
5. Honest - dishonesty of any kind is not tolerated in our culture.
6. Willing and able to work mornings, evenings, weekends, and holidays.

Shift leaders must meet the following requirements, demonstrate symbolic leadership as well as outstanding customer service both internally and externally. Responsibilities include but are not limited to:

1. Create effective daily room schedule
2. Record accurately health and behavioral notes in daily activity log and communicate those with both shifts
3. Ability to conduct meet & greet to accurately evaluate new dogs to ensure proper playroom placement
4. Prepare lunches, feedings, medications and special needs lists based on parent’s requests
5. Maintains confidentiality in Dogtopia practices and all aspects of the business
6. Proficient in POS software (training to be provided) to ensure database accuracy, tracking, and payments
7. Following all daycare processes and procedures and ensuring all team members are following daycare processes and procedures
8. Following all boarding processes and procedures and ensuring all team members are following all boarding processes and procedures
9. Key holder responsibilities to open Daycare and conduct evening closing procedures
10. Greets all customers promptly and welcoming
11. Utilize the 3 S system consistently with customers SMILE, STORY, SATISFACTION to set the example for the team
12. Effectively communicates health and behavior concerns with customers in a professional manner
13. Front desk duties including but not limited too answering phone calls, ability to answer questions about services, set up appointments, communicate immediately when needed to management or customers
14. Actively communicates team developmental needs and issues with General Manager and the entire management team regularly to ensure growth
15. Proven ability to offer verbal and written feedback to team members to hold accountability to standards
16. Perform Canine Coach or Rover responsibilities at any given time
17. Supervise playrooms and educate dogs
18. Have fun on camera! All playrooms are equipped with cameras for Pet Parents to stay engaged
19. Proactively manage a large group of dogs in open-play to reinforce good behavior and keep them playing well. This is not just playing with dogs.
20. Continuously walk the room to reward positive behaviors and manage the energy level by redirecting dogs when necessary
21. Learn Dogtopia’s positive-reinforcement and redirection process for gently addressing undesirable behaviors
22. Engage in stimulating, fun, educational activities and games with the dogs
23. Keep playroom safe & healthy
24. Keep playroom clean at all times (yes, this does mean cleaning up poop).
25. Complete cleaning procedures to ensure the long-term cleanliness of the playroom.
26. Follow proper protocols with pet-safe cleaning solutions.
27. Work in the Spa
28. Bathe dogs of all sizes (some very large) using our state of the art Spa facility
29. Trim nails, clean teeth, and clean ears

You can:

1. Be around groups of playing dogs of all sizes
2. Spend up to 8 hours standing and walking
3. Work flexible days and hours, including evenings, holidays and weekends
4. Lift up to 40 pounds

DOGTOPIA OF ARLINGTON HEIGHTS IS A TOP DOG FACILITY!

A TOP DOG FACILITY MEANS:

1. Certified Canine Coaches: Dogtopia’s Canine Coaches must complete a rigorous training. The custom curriculum has been approved for continuing education credits by the International Association of Animal Behavior Consultants (IAABC) and the Certification Council for Professional Dog Trainers (CCPDT).
2. Proactive Management: Through the curriculum developed by Dogtopia’s Canine Behaviorist, our team is trained in dog body language and knows how to maintain a safe and comfortable playroom.
3. Extensive Evaluation Process: We perform a Meet & Greet with every dog that enters our facility. This is to ensure our dogs are playing with other healthy, vaccinated like-minded pups. It is through this process that we make sure all new dogs are a great addition to our open-play environment.
4. Dog-Safe Cleaning Products: Our cleaning protocol is in place to provide a clean, safe and odor-free environment for the dogs, our team and pet parents.

Join the best team ever for the most exciting day ever!

Must be 18 years old to apply.