Shift Leader #7530

FiveStar; Owensboro (KY); On-site; USD 30,000 - 40,000; Full time

Job summary

FiveStar is seeking a Shift Leader to support store operations, focusing on customer service and food quality. The role includes training team members and ensuring compliance with company policies. Candidates should be at least 18 years old, team-oriented, and have basic computer skills.

Qualifications

• Professional appearance and a positive attitude.
• Must be at least 18 years old.
• Team player, customer focused, honest, hardworking, and with excellent attendance.
• Basic Computer Skills.

Responsibilities

• Assists with store operations on assigned shift, focusing on customer service and food service.
• Trains customer service representatives and ensures compliance with company policies.
• Assures quality food operation and maintains inventory control.

Job description

7530 Owensboro B Forbes
FiveStar #7530
3689 Highway KY 54
Owensboro, KY 42303, USA

General Summary: The Shift Leader partners with the store management team to learn and assist with the overall operations of the store on an assigned shift, including but not limited to, Customer Service, Food Service, and marketing. They will assist in training and directing the customer service representative in their duties as required by company policy and procedures as they learn basic management duties.

• Proficient in all customer service representative job responsibilities.
• Practices and promotes the FiveStar treatment (friendly atmosphere, customer’s needs met, suggestive selling).
• Partners with FiveStar team to provide customers with service as outlined by the company’s policies and procedures.
• Assists in timely and thorough training of customer service representatives.
• Assists in educating store team on policies and communications.
• Assist store management team in ensuring inventory control methods are in place, equipment is in good condition, and safety and robbery prevention guidelines are in place.
• Partners with store management team to assure quality food operation.
• Follows up with store employees on communications, including emails, weekly and monthly specials, and company-wide programs.
• Responsible for merchandising, including evaluating displays, pricing, and promotional signage.
• Educate store employees.

Minimum Qualifications:

• Professional appearance and a positive attitude.
• Must be at least 18 years old.
• Team player, customer focused, honest, hardworking, and with excellent attendance.
• Basic Computer Skills.

Physical Requirements:

• Ability to work different shifts (morning, evening, overnight), weekends, and holidays.
• Daily standing, pushing, pulling, reaching, bending, squatting, climbing, walking, lifting (up to 55 lbs.), working in cold indoor environments (35°F or less), and food service preparation.
• Ability to work in varying seasonal weather conditions.

Note: Basic Computer Skills are required.

FiveStar is an Equal Opportunity Employer.

Qualifications

Skills

Behaviors

Motivations

Education

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.