Shift Leader 521

WhiteWater Express Car Wash; West Carrollton (OH); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Competitive Compensation

Health Benefits (Medical, Dental & Vision)

Paid Time Off

401(k) with Company Match

Company-Paid Life Insurance

Free Weekly Car Washes

Job summary

WhiteWater Express Car Wash is looking for a Shift Leader in West Carrollton, Ohio. The role emphasizes teamwork, customer service, and safety while overseeing daily operations of the car wash. Successful candidates will be motivated self-starters who can lead a team, manage tasks efficiently, and maintain high-quality service.

WhiteWater offers competitive compensation, comprehensive health benefits, and opportunities for advancement, making it an excellent place for personal and professional growth.

Qualifications

• Ability to foster a welcoming, fun, and customer-focused environment.
• Detail-oriented with a focus on delivering high-quality service.
• Comfortable working outdoors in all weather conditions.
• Physically capable of lifting up to 50 pounds.

Responsibilities

• Assist with oversight of each shift and manage team dynamics.
• Support team growth and leadership development.
• Monitor and adjust equipment and performance.
• Uphold company policies and enforce safety protocols.

Skills

Leadership abilities

Customer service focus

Detail-oriented

Physical stamina

Job description

Shift Leader

At WhiteWater Express, we are more than just a car wash; we are a company built on respect, communication, and a passion for people. Our dedicated team members are leaders within the company, and we believe that personal growth is the key to our organizational success. If you are a self‑starter, motivated, and ready to take on new challenges, we want you to succeed with us, as a part of a rapidly growing business.

Position Overview

The Shift Leader position is responsible for assisting with oversight of each shift. The position ensures that every team member understands and is enabled to perform their daily duties and assists management with completing incident reports and equipment maintenance, repairs, and reporting.

Key Responsibilities

• Foster a team‑oriented environment where every employee feels empowered to take initiative and lead.
• Cultivate a positive, customer‑focused workplace by supporting team growth and leadership development.
• Address and resolve concerns, including incident reporting, to ensure a seamless experience.
• Monitor and adjust equipment, wash package functions, and tunnel performance to optimize efficiency.
• Uphold company policies, enforce safety protocols, and ensure all employees complete required safety training.
• Provide customers with information on wash products, packages, wash books, and membership plans.
• Assist customers with membership account updates and issue resolution.
• Oversee store opening and closing procedures, ensuring all tasks are completed correctly.
• Learn car wash chemistry, product interactions, and their impact on wash quality.
• Identify and resolve wash quality issues caused by chemical imbalances or other factors.
• Communicate areas of improvement for the location, team, and company to management.
• Administer customer feedback surveys during each shift to maintain high‑quality service standards.

Qualifications

• Strong team player with leadership abilities to guide and support colleagues.
• Comfortable working outdoors in all weather conditions, including evenings and weekends.
• Physically capable of lifting up to 50 pounds and standing or moving for extended periods.
• Detail‑oriented with a focus on delivering high‑quality service and maintaining safety standards.
• Ability to foster a welcoming, fun, and customer‑focused environment that drives business and team success.
• Adherence to all safety protocols, including proper handling of chemicals per safety guidelines.
• Must successfully pass a background check.

Benefits

• Competitive Compensation in Base and Bonus Potential
• Comprehensive Health Benefits (Medical, Dental & Vision)
• Paid Time Off in addition to Company Paid Holidays
• 401(k) Retirement Plan with Company Match
• Company‑Paid Life Insurance
• Pathways to Advancement
• Free Weekly Car Washes