Shift Leader #3327

FiveStar; Elizabeth (NJ); On-site; USD 20,664,000 - 27,552,000; Full time

Job summary

FiveStar is seeking a Shift Leader to partner with store management on assigned shifts, supporting Customer Service, Food Service, and marketing tasks. You will train and guide the customer service representatives and help implement company policies while learning basic management duties.

Key duties include leading customer service, promoting the FiveStar experience, ensuring merchandising and pricing accuracy, and coordinating with the management team on communications, promotions, and store

Qualifications

• Must present professional appearance and a positive attitude.
• Must be at least 18 years old.
• Team player with strong work ethic and reliable attendance.
• Proficiency with basic computer skills is required.

Responsibilities

• Oversee customer service and food service duties on assigned shift.
• Assist training of customer service representatives and communicate store policies.
• Support inventory control, equipment condition, safety and robbery prevention.

Skills

Professional appearance

Team player

Customer focus

Honest

Excellent attendance

Basic computer skills

Job description

General Summary:

The Shift Leader partners with the store management team to learn and assist with the overall operations of the store on an assigned shift, including but not limited to, Customer Service, Food Service, and marketing. They will assist in training and directing the customer service representative in their duties as required by company policy and procedures as they learn basic management duties.

Essential Job Duties:

• Proficient in all customer service representative job responsibilities.
• Practices and promotes the FiveStar treatment (friendly atmosphere, customer’s needs met, suggestive selling).
• Partners with FiveStar team to provide customers with service as outlined by the company’s policies and procedures.
• Assists in timely and thorough training of customer service representatives.
• Assists in educating store team on policies and communications.
• Assist store management team in ensuring inventory control methods are in place, equipment is in good condition, and safety and robbery prevention guidelines are in place.
• Partners with store management team to assure quality food operation.
• Follows-up with store employees on communications, up to and including emails, weekly and monthly specials, companywide programs.
• Responsible for Merchandising up to and including evaluating displays, pricing, promotional signage.
• Educate store employees.

Minimum Qualifications:

• Professional appearance and a positive attitude.
• Must be at least 18
• Team player, customer focused, honest, hardworking, and excellent attendance.
• Basic Computer Skills

Physical Requirements:

• Ability to work on different shifts (a.m., p.m., overnight), weekends, and holidays.
• Daily standing, pushing, pulling, reaching, bending, squatting, climbing, walking, lifting (up to 55 lbs.), working in cold indoor environments (35 degrees or less), and food service preparation.
• Ability to work in varying seasonal weather conditions.

FiveStar is an Equal Opportunity Employer.