Shift Leader (12th & Alameda)

Goodwill Industries of Central Oklahoma,; Norman (OK); On-site; USD 25,000 - 45,000; Full time

Job summary

An established industry player is seeking dedicated individuals to join their team in a role that combines customer service and operational support. This position involves assisting in daily management tasks, training staff, and ensuring a safe and welcoming environment for customers. The ideal candidate will have a strong background in retail or customer service, excellent communication skills, and the ability to work collaboratively. If you are looking to make a meaningful impact in your community while growing your career, this opportunity is perfect for you.

Qualifications

• Prior retail or customer service experience preferred.
• Ability to communicate effectively in English required.

Responsibilities

• Assist store management with daily operations and customer service.
• Conduct safety inspections and maintain safety logs.

Skills

Customer Service

Communication

Organizational Skills

Problem-Solving

Attention to Detail

Time Management

Education

High School degree or GED

Tools

Microsoft Office

Job description

Goodwill Central Oklahoma is seeking individuals to help grow our mission-We help people overcome challenges to employment. Working at Goodwill is more than a job. Joining our team is a chance to do good for yourself and the community. With our community’s donations and contract services we generate the money needed to support our programs which provide training and supportive services to individuals who seek greater independence.

We invite you to take the first step in making a difference by applying to a position with Goodwill.

JOB SUMMARY: To assist the store management in daily management responsibilities.

Direct Reports: Store Associates

ESSENTIAL JOB FUNCTIONS:

1. Punctual and dependable attendance.
2. Provide excellent customer service and train employees in customer/contributor service skills.
3. Assist in preparation of daily reports.
4. Open and close cash registers, performing tasks such as counting money, separating charge slips and balancing cash drawers.
5. Assist in sales and processing of items.
6. Conduct store monthly safety inspections in conjunction with Store Manager to identify any potential hazards.
7. Maintain safety log and coordinates safety drills.
8. Attend training as required.
9. Abide by the policies and procedures as set forth by the agency.
10. Review and be familiar with Goodwill of Central Oklahoma safety policies, programs and procedures and adhere to all safety rules, regulations and safety codes. Attend safety training and meetings and report any unsafe work conditions, accidents or injuries immediately.

ADDITIONAL RESPONSIBILITIES:

1. Perform other duties and projects as required by management.

QUALIFICATIONS:

1. High School degree or GED, preferred.
2. Prior retail experience or customer service/relations experience preferred.
3. 6 months supervisory experience, preferred.
4. Ability to speak, read and write the English language.
5. Reliable transportation and communication, required.

CORE COMPETENCIES:

To perform the job successfully, an individual should demonstrate the following:

1. Live the Values
2. Results Driven
3. Customer Focus
4. Communication

KNOWLEDGE, SKILLS, AND ABILITIES:

1. High level of attention to detail.
2. Excellent verbal and written communication skills.
3. Strong organizational skills and the ability to work on several projects at once.
4. Strong sense of internal and external customer service.
5. Good interpersonal skills: able to work well with a wide range of people.
6. Strong time management skills and demonstrate adherence to timelines and schedules.
7. Good problem-solving skills.
8. Proficiency in Microsoft Office products such as Word, Excel, PowerPoint and Outlook.
9. Ability to complete and maintain:
1. CPR and First Aid certifications

PHYSICAL REQUIREMENTS: The characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

1. This work is physical and requires the following activities: Standing, walking, twisting, bending, grabbing and reaching for long periods of time; occasional squatting, kneeling, stooping; good finger dexterity and feeling; frequent repetitive motions; talking, hearing, and visual acuity.
2. The ability to push, pull and lift up to 50 pounds, or more with assistance.
3. Employee is required to operate a computer, and handle textiles and donated goods. The employee must be able to move stock onto or off shelves.

WORK ENVIRONMENT:

1. Works in climate controlled retail or production environment most of time but will be exposed to airborne particles such as dust, mold, dirt and pollen as well as extreme heat and cold.
2. Must be available to work during operating hours as needed for business operations. Work schedule may include days, evenings, weekends, holidays and blackout periods which may vary from week to week as well as occasional overtime when approved by management.
3. Works 40 hours per week or more when required.

NOTE: The above statements are intended to describe the general nature and level of work performed by an employee in this position. These statements are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees in this position.