Shift Leader $12.00/hr.-$14.00/hr.

Dunkin' Donuts; Westover (AL); On-site; USD 17,000 - 19,000; Full time

Job summary

Westridge Dunkin is seeking a Shift Leader to coach Team Members and ensure Brand standards across shifts. You will set goals, assign tasks, and motivate staff while delivering great guest service.

Responsibilities include overseeing daily operations, food safety, inventory, scheduling, and cash handling. Prior leadership in retail or hospitality is preferred, with strong English communication and teamwork skills.

Qualifications

• Fluent in spoken and written English.
• Previous leadership experience in retail, restaurant or hospitality preferred.
• Works well with others in a fast-paced team environment.
• On time, demonstrates honesty and a positive attitude.
• Ability to assist with training and guest-focused service.
• Problem solving and motivation of others.

Responsibilities

• Perform all responsibilities of restaurant team members
• Support the Restaurant Manager in meeting operational goals and execution
• Ensure Brand standards are met throughout shift including preparation of food and beverages
• Communicate shift priorities, goals, and results to restaurant team members
• Coach restaurant team members as needed throughout a shift providing timely, constructive, and clear feedback
• Support the training of restaurant team members as needed
• Perform oversight of franchisee safety, security, and profitability policies/processes throughout a shift
• Communicate clearly with the next Shift Leader to help prepare him/her for shift
• Ensure Food Safety standards are met
• Manage Inventory throughout the shift
• Provide great guest service and coaches restaurant team members to do the same
• Schedule restaurant team members for shifts
• Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies

Skills

Basic computer skills

English proficiency

Leadership

Team player

Problem solving

Motivating others

Job description

Shift Leader $12.00/hr.-$14.00/hr. (4:00AM-1:00PM or 2:00PM-10:00PM Shift Available)

Westridge Dunkin

Job Description

Shift Leaders are generally responsible for coaching Dunkin' Restaurant Team Members throughout their shift to execute operational Brand standards and deliver great guest service. They set goals, provide job assignments, and motivate others providing timely feedback.

Responsibilities Include:

• Perform all responsibilities of restaurant team members
• Support the Restaurant Manager in meeting operational goals and execution
• Ensure Brand standards are met throughout shift including preparation of food and beverages
• Communicate shift priorities, goals, and results to restaurant team members
• Coach restaurant team members as needed throughout a shift providing timely, constructive, and clear feedback
• Support the training of restaurant team members as needed
• Perform oversight of franchisee safety, security, and profitability policies/processes throughout a shift
• Communicate clearly with the next Shift Leader to help prepare him/her for shift
• Ensure Food Safety standards are met
• Manage Inventory throughout the shift
• Provide great guest service and coaches restaurant team members to do the same
• Schedule restaurant team members for shifts
• Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies

Education/Experience:

• Basic computer skills
• Fluent in spoken and written English
• Previous leadership experience in retail, restaurant or hospitality preferred.
• Works well with others in a fast-paced team environment
• On time, demonstrates honesty and a positive attitude
• Willingness to learn and adapt to change
• Guest focused
• Ability to assist with training
• Problem solving
• Motivating others

Physical Demands/Working Conditions:

• Standing on feet
• Repetitive motion including bending, stooping, and reaching
• Lifting objects, ice, products, boxes up to 20 lbs (if applicable)