Shift Leader 10.25.26

Marco's Pizza - BEMS Food Group; Cookeville (TN); On-site; USD 17,000 - 22,000; Full time

Job summary

Marco's Pizza in Cookeville, TN is seeking a Shift Leader to supervise store crews, ensure guest satisfaction, and drive profitability during each shift. The role emphasizes accountability, teamwork, and a Five-Star service mindset.

The ideal candidate will have experience in fast-paced hospitality, strong money-handling skills, and a customer-focused attitude, with flexible hours to support peak times and events.

Qualifications

• Experience in a fast-paced restaurant environment.
• Ability to supervise and motivate team during shifts.
• Proficient money handling and basic math.
• Commitment to providing five-star guest experience.

Responsibilities

• Supervise store crews to ensure customer satisfaction and profitability during shifts.
• Maintain high standards of safety and service in a fast-paced setting.
• Communicate effectively with supervisors, teammates, and guests.
• Adapt to flexible scheduling and promote Marco's Cultural Beliefs.

Skills

Strong work ethic

Team leadership

Money handling / math skills

Customer service focus

Strong communication

Safety compliance

Flexible hours

Tech proficiency

Job description

Marco's Pizza is one of fastest growing pizza chains in the country! And we are looking for Leaders to continue our momentum. Marco's Pizza store crews are like families. And to maintain that environment, we need Shift Leaders to be highly engaged and to display personal accountability and responsibility.

If being part of this kind of a values-based, close-knit family environment interests you, then continue reading and consider applying for a Shift Leader position within the Marco's Pizza family.

Shift Leader Job Requirements:

A successful Shift Leader works productively and supervises store crews to ensure they perform their jobs responsibilities so the restaurant achieves customer satisfaction and profitability during their shift:

Skills

• A strong, professional, and courteous work ethic, unquestionable integrity, and staunch moral behaviors that reflect favorably upon themselves and Marco's Pizza
• The ability to work as part of a purpose-driven and engaged team dedicated to providing Marco's Pizza Guests with a Five-Star experience
• The ability to accurately and efficiently count money and make change
• Proficiency in basic mathematical skills, which include addition, subtraction, multiplication, and division
• The ability to tactfully communicate with supervisors, teammates, and Guests, both verbally and in writing
• The ability to comply with all safety and security policies and procedures
• The ability to remain calm and focused in often high tempo and stressful environments
• The ability to work flexible hours
• The ability to use store technology and equipment in a safe and efficient manner

Attributes/Attitudes/Abilities

Successful Shift Leader applicants must show, or have, the following:

• Enjoys serving others
• Able to work flexible schedules
• Tactful, courteous, and respectful when interacting with others
• Consistently gives sincere and total effort and demonstrates initiative
• Comfortable using technology and restaurant equipment
• Absolutely safety conscious, and willing to stop unsafe acts
• Thrives on helping others succeed and teams to excel
• Aligns actions to support the team
• Must be able to adopt the Marco's Cultural Beliefs

Requirements

• Experience preferred
• Opportunity for advancement
• Flexible schedule