Shift Leader

Firehouse Subs; Wilmington (NC); On-site; USD 35,000 - 50,000; Full time

Job summary

Firehouse Subs is seeking a Shift Leader to oversee the profitable operation of shifts while ensuring compliance with regulations and company policies. The ideal candidate will provide leadership to the team, manage operational plans, and maintain high standards of guest service. This full-time position offers an opportunity to contribute to a community-focused restaurant chain known for its hearty food and heartfelt service.

Qualifications

• Experience in restaurant management or similar role.
• Ability to work on feet for extended periods and lift up to 50 lbs.
• Knowledge of local, state, and federal regulations.

Responsibilities

• Manage profitable operation of designated shifts.
• Ensure compliance with health regulations and company policies.
• Lead team to meet guest service and quality standards.

Skills

Leadership

Communication

Operational Management

Job description

Join to apply for the Shift Leader role at Firehouse Subs.

Position Summary Statement

This position is fully accountable for the profitable operation of a specific shift designated by the General Manager while adhering to all company guidelines and regulations.

• Ensure the restaurant is in full compliance with all local, state, and federal regulations, including health regulations, wage and hour laws, age restrictions, fair employment practices, ADA, and other legal requirements.
• Ensure knowledge, adherence, and enforcement of all Firehouse Subs Policies and Procedures.
• Maintain the profitability of the business by managing shifts within established guidelines for food cost, labor, controllables, utilities, and sales growth.
• Provide leadership to the restaurant team to meet standards of guest service, quality, and cleanliness while embracing Firehouse Subs' culture, mission, and vision.
• Assist the GM in coordinating and implementing operational plans and company initiatives in a timely and profitable manner.
• Participate in interviewing, hiring, training, and disciplining employees under the guidance of the GM.
• Ensure all required programs, reports, and legal documents are accurate, complete, and submitted on schedule.
• Actively participate in all Public Safety Foundation initiatives.
• Represent Firehouse Subs professionally and positively at all times.
• Communicate effectively with the GM/Owner regarding any issues impacting the business.
• Able to work on their feet for up to 13 hours and lift up to 50 lbs.
• Perform any other duties assigned by the GM/Owner.

Reports To: General Manager

Firehouse Subs is a restaurant chain founded in Jacksonville, Florida, in 1994, committed to hearty food, heartfelt service, and public safety. The brand is built on a legacy of fire and police service, offering high-quality meats and cheeses, and supporting community through its Firehouse Subs Public Safety Foundation.

Our mission emphasizes hearty, flavorful food, heartfelt service, and public safety. This franchise operates independently, and employment inquiries should be directed to the specific franchise restaurant.

Additional Information

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industry: Restaurants