Shift Leader

Taco Bell; Whitehall (Lehigh County); On-site; USD 19,286 - 27,552; Full time

Job summary

A leading fast-food restaurant is seeking a Shift Manager to assist with daily operations and maintain high standards of customer service. This hourly position involves overseeing food safety and inventory, providing training to crew members, and ensuring all company procedures are followed. The Shift Manager will handle opening and closing tasks when management is unavailable and is critical in upholding product quality standards. Strong coaching and communication skills are essential for success in this role.

Qualifications

• Ability to ensure fast, accurate service and maintain positive guest relations.
• Experience in conducting food safety audits and coaching team members.

Responsibilities

• Assist management with operational tasks and customer service excellence.
• Conduct daily inventory and monitor food preparation and order fulfillment.
• Provide feedback and training for crew employees.

Skills

Customer service excellence

Food safety knowledge

Inventory management

Team coaching

Job description

Overview

Note: This description only documents the time that is allocated to management tasks. The remaining hours are allocated to deployed hourly tasks in food preparation, production, guest service and cleaning.

Basic Purpose and Objectives of the Position

The Shift Manager (SM) is an hourly position that serves to assist management in routine administrative and operational tasks within the restaurant. Focal points include:

• Driving excellence in customer service
• Maintaining company standards in product and facility specifications
• Reviewing food handling procedures
• Assessing operational processes

The human resources responsibilities of a Shift Manager are limited to crew training and ongoing coaching and feedback for hourly employees. In addition, the Shift Manager may assume full responsibility for the opening and closing of the restaurant when management is unavailable. In these instances, the Shift Manager maintains administrative control of the restaurant but is not authorized to serve in a managerial capacity.

Principle Accountabilities

Customer Satisfaction/Product Quality

• Maintains fast, accurate service, positive guest relations and ensure products are consistent with company quality standards.
• Conducts periodic food safety audits.
• Provides on-going coaching and feedback to crew on customer service, product quality and speed of service.

Financial

• Shares with the Management team day-to-day responsibility for cash procedures such as bank deposits, making change, opening/closing safe and verifying drawers.

Operations

• Conducts daily inventory, completes shift-to-shift food safety audit and sets up daily control sheets.
• Reviews facility and equipment readiness.
• Monitors inventory, food preparation and order fulfillment on a daily basis to ensure adherence to company standards.
• Monitors speed with service (SWS) performance and resolves bottlenecks to achieve SWS goals.
• In the absence of management, responsible for food and supplies deliveries and restaurant opening and closing.

Human Resources

• Provides ongoing coaching and feedback for crew employees.
• Provides "hands-on" training for crew in Learning Zone.