Shift Leader

Taco Bell; Muhlenberg Township (Berks County); On-site; USD 35,000 - 45,000; Full time

Job summary

A popular fast-food restaurant is seeking a Shift Manager to assist with operational tasks, customer service, and food quality assurance. This role involves ensuring adherence to company standards, conducting inventory audits, and training crew members. Ideal candidates will have strong customer service skills and the ability to manage routine tasks effectively. The Shift Manager will work closely with the management team to maintain excellence in service and product quality.

Qualifications

• Experience in customer service and food handling is preferred.
• Ability to coach and train hourly employees.
• Strong communication skills for guest relations.

Responsibilities

• Assist management in routine administrative tasks.
• Drive customer satisfaction and product quality.
• Conduct periodic food safety audits.
• Perform daily inventory and monitoring of operations.

Skills

Customer service excellence

Operational monitoring

Food safety auditing

Inventory management

Job description

Overview

Note: This description only documents the time that is allocated to management tasks. The remaining hours are allocated to deployed hourly tasks in food preparation, production, guest service and cleaning.

Basic Purpose and Objectives of the Position

The Shift Manager (SM) is an hourly position that serves to assist management in routine administrative and operational tasks within the restaurant. Focal points include:

• Driving excellence in customer service
• Maintaining company standards in product and facility specifications
• Reviewing food handling procedures
• Assessing operational processes

The human resources responsibilities of a Shift Manager are limited to crew training and ongoing coaching and feedback for hourly employees. In addition, the Shift Manager may assume full responsibility for the opening and closing of the restaurant when management is unavailable. In these instances, the Shift Manager maintains administrative control of the restaurant but is not authorized to serve in a managerial capacity.

Principle Accountabilities

Customer Satisfaction/Product Quality

• Maintains fast, accurate service, positive guest relations and ensure products are consistent with company quality standards.
• Conducts periodic food safety audits.
• Provides on-going coaching and feedback to crew on customer service, product quality and speed of service.

Financial

• Shares with the Management team day-to-day responsibility for cash procedures such as bank deposits, making change, opening/closing safe and verifying drawers.

Operations

• Conducts daily inventory, completes shift-to-shift food safety audit and sets up daily control sheets.
• Reviews facility and equipment readiness.
• Monitors inventory, food preparation and order fulfillment on a daily basis to ensure adherence to company standards.
• Monitors speed with service (SWS) performance and resolves bottlenecks to achieve SWS goals.
• In the absence of management, responsible for food and supplies deliveries and restaurant opening and closing.

Human Resources

• Provides ongoing coaching and feedback for crew employees.
• Provides "hands-on" training for crew in Learning Zone.