Shift Leader

Dunkin' | Wethersfield and Rocky Hill; Wethersfield (CT); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Competitive wages

Awesome team-oriented environment

Growth opportunities

Job summary

Dunkin' franchise locations in Connecticut are seeking a Shift Leader to guide Crew Members through each shift, ensuring brand standards are met and guests receive a warm, efficient experience.

The role emphasizes coaching, assigning tasks, and recognizing achievements while maintaining a fast-paced environment.

Qualifications

• Experience coaching and developing frontline staff.
• Ability to motivate team and provide timely feedback.
• Strong customer service mindset and communication skills.

Responsibilities

• Coach Crew Members to meet Brand standards during shifts.
• Set goals, assign tasks, and monitor performance.
• Deliver a friendly guest experience and resolve issues.

Skills

Coaching

Guest experience

Team leadership

Job description

As a Dunkin' franchisee, we are committed to our employees as much as we are committed to our customers. We value hardworking and enthusiastic employees and we make it a priority to ensure their success.

The Shift Leader will be responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.

Benefits of working for a Dunkin' franchisee:

• Competitive wages
• Awesome team-oriented environment
• Lots of potential for growth within the company for those who work hard