Shift Leader

Ontario Trillium Foundation; Westfield (MA); On-site; USD 20,664,000 - 30,307,000; Full time

Benefits offered by this job

Competitive wages

Team environment

Growth opportunities

Job summary

Dunkin' franchisee is seeking a Shift Leader to coach Crew Members across shifts, ensuring brand standards and a friendly guest experience. You will set goals, assign tasks, and motivate teammates while delivering timely feedback on performance.

The role emphasizes teamwork, customer service excellence, and opportunities for growth within the franchisee’s network.

Qualifications

• Experience supervising and developing Crew Members during shifts.
• Strong interpersonal and communication skills.

Responsibilities

• Coach Crew Members to meet brand standards and deliver a great guest experience.
• Set goals and assign tasks to the team during each shift.
• Motivate the team and provide timely feedback on performance.

Skills

Coaching

Team leadership

Customer service

Communication

Job description

As a Dunkin' franchisee, we are committed to our employees as much as we are committed to our customers. We value hardworking and enthusiastic employees and we make it a priority to ensure their success.

The Shift Leader will be responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.

Benefits of working for a Dunkin' franchisee:

• Competitive wages
• Awesome team-oriented environment
• Lots of potential for growth within the company for those who work hard