Shift Leader

Wingstop; Washington (District of Columbia); On-site; USD 36,000 - 54,000; Full time

Job summary

Wingstop in Washington, DC is seeking a Shift Leader to support the General Manager in day-to-day operations and to direct restaurant activities in the GM’s absence. The Team Leader will embody Wingstop culture, be a proactive team player, and demonstrate dedication to the brand's success.

Address: 1839 7th St NW, Washington, DC 20001, USA. Key duties include delivering outstanding guest service, coordinating multiple projects, and coaching crew to achieve profitability through sound operational

Qualifications

• Guest service mentality and genuine desire to serve the customer.
• Strong verbal communication and listening skills.
• Maintains a calm, tactful demeanor in difficult situations.
• Manages multiple projects and timelines with urgency and follow through.
• Well organized and detail oriented.
• Experience in business planning with responsibility for operational and financial results; identify areas for improvement and implement procedures to increase profitability.
• Ability to teach others to understand the financial impact of operational decisions and establish performance measurements to reach goals.
• Consultative and coaching approach; able to influence results with persuasion and negotiation.
• Strong problem-solving skills; leadership in conflict management.
• Able to remain composed in adverse situations; adapt methods guided by policies.
• Ongoing learner; insatiable curiosity and self-improvement

Responsibilities

• Support the General Manager in day-to-day operations.
• Direct daily restaurant operations in the General Manager’s absence.
• Convey Wingstop culture to crew members and be a creative team player passionate about hard work and fun.
• Represent the culture and mission of Wingstop to Serve the World Flavor.

Skills

Guest service mentality

Verbal communication

Active listening

Calm under pressure

Project management

Organizational skills

Business planning

Financial impact

Coaching

Negotiation

Problem solving

Conflict management

Adaptability

Lifelong learner

Job description

Shift Leader has the overall responsibility of supporting the General Manager in day to day operations of the restaurant, and for directing the daily operations of a restaurant in the General Manager’s absence. The Team Leader must convey the Wingstop culture to his/her fellow crew members and be a creative team player who is passionate about hard work, about having fun, and demonstrating sincere dedication to the success of the brand. Every Team Member is responsible for representing the culture and mission of Wingstop to Serve the World Flavor!

Requirements:

• Guest service mentality; has a genuine desire to serve the customer.
• Strong verbal communication and listening skills.
• Maintains a calm, tactful demeanor when dealing with difficult situations.
• Manages multiple projects and timelines with a sense of urgency and follow through.
• Well organized and detail oriented.
• Experience must include business planning, with direct responsibility for operational and financial results. Must have demonstrated expertise in identifying areas for improvement and establish and implement procedures and performance standards to increase profitability.
• Ability to teach others to understand the financial impact of operational decisions, and help to establish and implement performance measurements and procedures to reach goals.
• Consultative and coaching approach; tolerant of others’ viewpoints. Ability to use persuasion and negotiation and other communication principles to influence results.
• Strong problem-solving skills; desire to accept a leadership role, and remain tactful while approaching conflict management.
• Ability to remain composed and rational in adverse or confrontational situations. Must be able to deal with complex factors, adapt existing methods, make and influence decisions guided by established policies and procedures.
• Ongoing learner; exhibits insatiable curiosity and an interest in self improvement

1839 7th St NW, Washington, DC 20001, USA