Shift Leader

Dunkin'; Wallington (NJ); On-site; USD 1,929,000 - 2,480,000; Full time

Job summary

Dunkin' is seeking a Shift Leader to coach Crew Members during shifts, ensuring operational Brand standards and a great guest experience. You will set goals, assign tasks, and motivate the team, delivering feedback to improve performance.

The role emphasizes teamwork, coaching, and adherence to brand standards, with a weekend requirement. Candidates should be 18+, have prior supervisory experience in food service, and possess basic computer skills.

Qualifications

• Fluent English required across all roles.
• Experience supervising restaurant, retail, or team members.
• Solid math and writing abilities.
• Proficiency with basic computer tasks.
• Must be at least 18 years old where applicable.
• High school diploma or equivalent preferred.

Responsibilities

• Coach Crew Members throughout shifts to meet brand standards and guest expectations.
• Communicate shift priorities, goals and results to team members.
• Assist training of crew members as requested and provide coaching/feedback.
• Create and maintain a guest-first culture and resolve guest issues.
• Ensure brand standards, recipes and systems are followed and safety/sanitation guidelines are adhered to.
• Drive sales and execute restaurant standards and marketing initiatives.
• Manage cash over/short and ensure products are prepared to Brand standards.

Skills

Fluent English

Supervisory experience

Math skills

Writing skills

Basic computer skills

18+ years old

High School diploma preferred

Education

High School diploma or equivalent

Job description

weekend is required

We are looking for Shift Leaders to join our Dunkin' team!

Shift Leaders are responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.

Responsibilities:

Team Environment:

• Support a respectful team environment
• Communicate shift priorities, goals and results with team members
• Support the training of crew members as requested
• Provide coaching and feedback to crew members

Operational Excellence:

• Create and maintain a guest first culture in the restaurant
• Resolve guest issues
• Ensure Brand standards, recipes, and systems are executed
• Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws

Profitability:

• Drive sales goals and results
• Execute restaurant standards and marketing initiatives
• Manage cash over/short during shift
• Ensure all products are prepared according to Brand standards

Skills and Qualifications:

• Fluent in English
• Restaurant, retail, or supervisory experience
• Math and writing skills
• Basic computer skills
• At least 18 years of age (where applicable)
• High School diploma or equivalent, preferred

Competencies:

Great Focus:

• Understands and exceeds guest expectations, needs and requirements
• Displays a sense of urgency with guests
• Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
• Resolves guest concerns by following Brand recommended guest recovery process

Passion for:

• Sets and maintains high standards for self and others, acts as a role model
• Consistently meets or exceeds goals
• Contributes to the overall team performance; understands how his/her role relates to others

Problem Solving and Decision Making:

• Identifies and resolves issues and problems
• Uses information at hand to make decisions and solve problems; includes others when necessary

Interpersonal Relationships & Influence:

• Develops and maintains relationships with team members
• Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments

Our customers run on our great hot and iced of coffee drinks, fresh donuts and hot sandwiches. These are only few of the items we serve. We have been managing our stores since 1991. Why don't you come in and join our team?