Shift Leader

Nexxt, Inc.; Village of Rockville Centre (NY); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is looking for Shift Leaders to inspire and guide restaurant team members in delivering exceptional guest service. In this dynamic role, you will coach your team, ensure that operational standards are met, and foster a collaborative environment. Your leadership will be key in achieving operational goals and maintaining food safety standards. If you thrive in a fast-paced setting and are passionate about guest satisfaction, this opportunity is perfect for you. Join a vibrant team and make a difference in the dining experience of countless guests!

Qualifications

• Experience in a fast-paced team environment is essential.
• Previous leadership experience in retail or hospitality preferred.

Responsibilities

• Coach team members and ensure Brand standards are met.
• Manage inventory and provide great guest service.
• Support training and communicate effectively with team.

Skills

Leadership

Problem Solving

Communication

Teamwork

Guest Service

Education

Basic Computer Skills

Fluent in English

Previous Leadership Experience

Job description

Shift Leaders are generally responsible for coaching Dunkin' Restaurant Team Members throughout their shift to execute operational Brand standards and deliver great guest service. They set goals, provide job assignments, and motivate others providing timely feedback.

Responsibilities Include:

1. Perform all responsibilities of restaurant team members
2. Support the Restaurant Manager in meeting operational goals and execution
3. Ensure Brand standards are met throughout shift including preparation of food and beverages
4. Communicate shift priorities, goals and results to restaurant team members
5. Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback
6. Support the training of restaurant team members as needed
7. Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift
8. Communicate clearly with the next Shift Leader to help prepare him/her for shift
9. Ensure Food Safety standards are met
10. Manage Inventory throughout the shift
11. Provide great guest service and coach restaurant team members to do the same
12. Schedule restaurant team members for shifts
13. Manage cash over/short during shift and ensure restaurant team members are following cash franchisee management policies

Education/Experience:

1. Basic computer skills
2. Fluent in spoken and written English
3. Previous leadership experience in retail, restaurant or hospitality preferred.
4. Works well with others in a fast-paced team environment
5. On time, demonstrates honesty and a positive attitude
6. Willingness to learn and adapt to change
7. Guest focused
8. Ability to assist with training
9. Problem solving
10. Motivating others

Physical Demands/Working Conditions:

1. Standing on feet
2. Repetitive motion including bending, stooping and reaching
3. Lifting objects, ice, products, boxes up to 20 lbs (if applicable)
4. Wearing a headset
5. Working in a small space

You are applying for work with a franchisee of Dunkin', not Dunkin' Brands, Inc., Dunkin' or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business