Shift Leader

Lucky Strike Entertainment; Town of Webster (NY); On-site; USD 25,000 - 28,000; Part time

Benefits offered by this job

Free Bowling

$1 Arcade Play

20% off Events

50% off Food & Beverages

Job summary

Lucky Strike Entertainment is seeking a Shift Leader for our venues in the United States. You will oversee center operations, ensure top guest service, and manage daily tasks in the absence of senior leadership. The role demands strong communication, teamwork, and the ability to thrive in a fast-paced entertainment environment.

The position is part-time with evening and weekend shifts. You’ll be part of a dynamic team offering great guest experiences along with perks such as free bowling and

Qualifications

• HS Diploma optional; Bachelor's preferred.
• Commitment to great guest service.
• Solid communication skills.
• Strong team player.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Run center operations in the absence of senior leadership.
• Maintain quality service by enforcing standards.
• Provide friendly, courteous customer service and ensure a great in-center experience.
• Provide information on programs, promotions, pricing, and specials.
• Answer phones professionally and take reservations.
• Be highly visible, guiding staff and guest interactions.
• Address customer complaints professionally.
• Track lane availability and prepare for leagues.
• Maintain a safe environment for employees and guests.
• Follow cash control procedures and prepare daily deposits.

Skills

great guest service

communication skills

team player

fast-paced environment

Education

HS Diploma

Bachelor's preferred

Job description

• Optional: HS Diploma (Bachelor's preferred)

Who We Are

Lucky Strike Entertainment, formerly Bowlero Corp, is one of the world's premier location-based entertainment platforms. With over 360 locations across North America, Lucky Strike Entertainment provides experiential offerings in bowling, amusements, water parks, and family entertainment centers. The company also owns the Professional Bowlers Association, the major league of bowling and a growing media property that boasts millions of fans around the globe. For more information on Lucky Strike Entertainment, please visit ir.luckystrikeent.com.

Overview

Your next adventure starts here! At Lucky Strike Entertainment, great times and exciting opportunities go hand in hand. Join us as a Shift Leader and become part of a vibrant atmosphere filled with dynamic experiences and endless possibilities. Start making your own luck today!

Applicants must be at least 18 years of age to qualify for a position.

What Our Shift Leaders Do

As a Shift Leader, you’ll run the show and be responsible for all center operations (including cash accountability and key control) in the absence of your General Manager, Assistant General Manager, Manager, or Supervisor. And you’ll do it all while providing a great in-center experience for our guests.

A SHIFT LEADER'S DAY-TO-DAY

• Work directly with the center’s management team to ensure our model of exemplary guest service is being followed 100% of the time.
• Maintains quality service by establishing and enforcing organizational standards.
• Maintains friendly, courteous, polite and helpful customer service through employees to ensure that each visit by a customer results in personalized service, with great food and beverage that is promptly delivered in a clean and inviting environment.
• Provides information on center programs and services, promotions, pricing and specials.
• Answers phones in a professional and pleasant manner and take reservations.
• Remains highly visible by spending a majority of time walking the center observing employee/customer interactions and providing leadership for the staff.
• Addresses customer complaints and disruptions in a professional manner.
• Tracks lane availability, assigns open lanes, prepares for leagues and starts leagues on time.
• Maintains a safe environment for employees and customers.
• Addresses employee relations issue during shift as appropriate.
• Follows cash control procedures including preparation and transportation of daily deposits. Completes opening/closing cash procedures to include preparing reports by collecting, analyzing and summarizing information and submits to Center Management for review and approval.
• Unloads, stocks and maintains required inventory level.
• Maintains quality of product and monitors all service equipment.
• Inspects facility for compliance with occupational, health and safety regulations. Ensures that employees are following safe working practices and have a working knowledge of all safety practices and procedures.

What It Takes

• Optional: HS Diploma (Bachelor's preferred)
• A commitment to great guest service
• Solid communication skills
• Strong team player
• Ability to thrive in a fast-paced environment

PERKS (MORE REASONS YOU'LL LOVE YOUR JOB)

• Free Bowling!
• $1 Arcade Play
• 20% off Events
• 50% off Food & Beverages

WORK ENVIRONMENT/ PHYSICAL DEMANDS

• Typical entertainment environment where you will walk, bend and stand for periods of time, and may lift objects with some assistance.
• Part-time, evening and night shifts, weekend availability.

Pay & Benefits

The pay range for this position is $18.00 to $20.00 per hour, depending on qualifications.

Lucky Strike Entertainment offers performance-based incentives and a competitive total rewards package which includes healthcare coverage and other benefits including medical, dental, and vision insurance, 401(k) retirement plan, employee assistance program (EAP), life insurance, disability insurance, and paid time off. More details regarding benefits are available here: Lucky Strike Entertainment Benefits