Shift Leader

Lucky Strike Entertainment Corporation; Town of Cheektowaga (NY); On-site; USD 25,000 - 28,000; Part time

Benefits offered by this job

Free Bowling

$1 Arcade Play

20% off Events

50% off Food & Beverages

Job summary

Lucky Strike Entertainment Corporation in Town of Cheektowaga, NY is seeking a part-time Shift Leader to run center operations in the absence of senior management and deliver an exceptional guest experience.

You will supervise staff, manage reservations, ensure safety, and support promotions while maintaining a clean, welcoming environment. Evening and night shifts with weekend availability are required.

Qualifications

• HS Diploma is required; Bachelor's degree preferred.
• A commitment to great guest service.
• Solid communication skills.
• Strong team player.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Run center operations in the absence of senior management and maintain cash accountability and key control.
• Provide a great in-center guest experience with attentive service and quality food and beverage delivery.
• Lead staff, ensure proper lane management, and handle customer inquiries.
• Enforce safety practices and company standards; assist with opening/closing cash procedures.

Skills

Guest service

Communication

Teamwork

Adaptability

Education

HS Diploma

Bachelor’s degree preferred

Job description

Who We Are

Lucky Strike Entertainment, formerly Bowlero Corp, is one of the world’s premier location-based entertainment platforms. With over 360 locations across North America, Lucky Strike Entertainment provides experiential offerings in bowling, amusements, water parks, and family entertainment centers. The company also owns the Professional Bowlers Association, the major league of bowling and a growing media property that boasts millions of fans around the globe. For more information on Lucky Strike Entertainment, please visit ir.luckystrikeent.com.

Overview

Your next adventure starts here! At Lucky Strike Entertainment, great times and exciting opportunities go hand in hand. Join us as a Shift Leader and become part of a vibrant atmosphere filled with dynamic experiences and endless possibilities. Start making your own luck today!

Applicants must be at least 18 years of age to qualify for a position.

WHAT OUR SHIFT LEADERS DO

As a Shift Leader, you’ll run the show and be responsible for all center operations (including cash accountability and key control) in the absence of your General Manager, Assistant General Manager, Manager, or Supervisor. And you’ll do it all while providing a great in-center experience for our guests.

A SHIFT LEADER'S DAY-TO-DAY

• Work directly with the center’s management team to ensure our model of exemplary guest service is being followed 100% of the time.
• Maintains quality service by establishing and enforcing organizational standards.
• Maintains friendly, courteous, polite and helpful customer service through employees to ensure that each visit by a customer results in personalized service, with great food and beverage that is promptly delivered in a clean and inviting environment.
• Provides information on center programs and services, promotions, pricing and specials.
• Answers phones in a professional and pleasant manner and take reservations.
• Remains highly visible by spending a majority of time walking the center observing employee/customer interactions and providing leadership for the staff.
• Addresses customer complaints and disruptions in a professional manner.
• Tracks lane availability, assigns open lanes, prepares for leagues and starts leagues on time.
• Maintains a safe environment for employees and customers.
• Addresses employee relations issue during shift as appropriate.
• Follows cash control procedures including preparation and transportation of daily deposits. Completes opening/closing cash procedures to include preparing reports by collecting, analyzing and summarizing information and submits to Center Management for review and approval.
• Unloads, stocks and maintains required inventory level.
• Maintains quality of product and monitors all service equipment.
• Inspects facility for compliance with occupational, health and safety regulations. Ensures that employees are following safe working practices and have a working knowledge of all safety practices and procedures.

WHAT IT TAKES

• Optional: HS Diploma (Bachelor’s preferre)d
• A commitment to great guest service
• Solid communication skills
• Strong team player
• Ability to thrive in a fast-paced environment

PERKS (MORE REASONS YOU’LL LOVE YOUR JOB)

• Free Bowling!
• $1 Arcade Play
• 20% off Events
• 50% off Food & Beverages

WORK ENVIRONMENT/ PHYSICAL DEMANDS

• Typical entertainment environment where you will walk, bend and stand for periods of time, and may lift objects with some assistance.

Job Type: Part-time

Shift

• Evening shift
• Night shift

Weekly day range

• Weekend availability

Work Location: One location

Pay & Benefits

The pay rate range for this position is $18.00 to $20.00 per hour, depending on qualifications.

Lucky Strike Entertainment offers performance-based incentives and a competitive total rewards package which includes healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. More details regarding benefits are available here: Lucky Strike Entertainment Benefits