Shift Manager

Taco Bell; Palmer (AK); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive pay

Free meals

Career advancement

Commitment to sustainability

Job summary

A leading fast-food restaurant in Palmer, Alaska is seeking a Shift Lead to inspire the team and ensure customer satisfaction. In this role, you will resolve customer issues, oversee daily operations, and coach team members to success. If you have restaurant experience and possess strong leadership and communication skills, this could be your next career step. Enjoy benefits like competitive pay and free meals while working in a fast-paced environment.

Qualifications

• 1 year of restaurant or retail experience, with 3 months as a shift lead preferred.
• Must be at least 18 years of age.
• Excellent communication, management, and organizational skills.
• Ability to lift up to 45 lbs.

Responsibilities

• Ensure customer satisfaction and execute the MIC Success Routine.
• Oversee Team Members and maintain clean appearances.
• Resolve customer complaints quickly and maintain positive relations.
• Assist the GM with Profit & Loss management.

Skills

Customer satisfaction

Management skills

Excellent communication

Leadership

Conflict resolution

Job description

About the Job

As a Shift Lead, you'll be the driving force behind our team, leading shifts with energy and passion to meet Taco Bell's high standards. You'll take charge, resolving customer concerns and ensuring every guest leaves satisfied. Your leadership will inspire others as you coach and guide your team to success. Partnering with the management team, you'll play a key role in business initiatives, helping to shape the future of our restaurant. This role is perfect for someone who thrives in a fast-paced environment and is ready to take ownership and drive results.

The Day-to-Day

• Ensure consistent customer satisfaction by executing the MIC (Manager in Charge) Success Routine and prioritizing customer needs.
• Oversee Team Members' completion of Shift Excellence tasks and maintain clean, neat appearances.
• Ensure food safety, quality, and accuracy of orders.
• Resolve customer complaints quickly, maintaining positive customer relations.
• Provide regular feedback to the GM on Team Member performance.
• Offer ongoing constructive and positive feedback to Team Members.
• Actively participate in training Team Members.
• Handle conflicts constructively and work with the GM to achieve resolution.
• Assist the GM in screening Team Member candidates.
• Assist with Profit & Loss management by following cash control and security procedures, maintaining inventory, and managing labor.
• Oversee proper product preparation, rotation, portioning, cooking, and holding times.
• Assist the GM with facility maintenance and ensure health and safety standards are always followed.

Is this you?

• 1 year of restaurant/retail experience, with 3 months shift lead experience preferred
• Adheres to cash, security, inventory, and labor policies
• Must be at least 18 years of age
• Accessibility to dependable and reliable transportation
• Excellent communication skills, management/leadership and organizational skills.
• Physical dexterity required (the ability to move up to 45 lbs. from one area to another).
• Attendance and Punctuality a must
• Operating of cash register as needed and making change for other cashiers.
• Basic Math skills
• Maintains customer satisfaction and adheres to health and safety standards
• Promotes and champions Taco Bell's culture and values
• Provides constructive feedback to Team Members
• Executes shift duties accurately and efficiently
• Promotes equity, inclusion, and belonging
• Ensures teammates and customers enjoy a positive experience

Work-Hard, Play-Hard

• Competitive pay
• Free meals
• Career advancement and professional development
• Más earth! Commitment to a sustainable future