Shift Leader

Tropical Holdings Illinois, LLC; Town of Oconomowoc (WI); On-site; USD 18,000 - 21,000; Full time

Benefits offered by this job

Paid training

Medical, dental and vision insurance

401(k) with company match

Employee discounts

Flexible scheduling

Job summary

SERVE Hospitality Group is hiring a Shift Leader to guide and support crew, elevate guest experiences, and ensure smooth operations across each shift. This role is a key step in our internal growth pathway in a fast‑paced, upbeat environment.

The position offers competitive hourly pay with tips, flexible scheduling, and a strong benefits package. Join us to lead by example in a people‑first team focused on service and quality.

Qualifications

• Customer-service oriented with a positive attitude and energy.
• Ability to lead and support crew members during shifts.
• Willingness to learn and follow brand standards and safety guidelines.

Responsibilities

• Lead, support, and motivate crew members during the shift.
• Deliver friendly, accurate, and efficient customer service.
• Prepare smoothies and food items following recipes and brand standards.
• Maintain a clean, safe cafe environment and food safety compliance.
• Monitor inventory and assist with restocking.
• Execute opening and closing procedures consistently.
• Provide coaching and training to new team members.
• Promote an upbeat, hospitality-driven atmosphere.

Skills

Motivated team players

Excellent communicators

Customer-service minded

Strong coaching ability

Reliable and punctual

Comfortable being active

Flexible with scheduling

Legally authorized to work

Leadership experience preferred

Job description

About this position

Company Overview

At SERVE Hospitality Group, it’s more than smoothies—it’s about serving smiles, one guest at a time. Built on hospitality, connection, and community, every interaction is a chance to brighten someone’s day.

SERVE Hospitality Group proudly operates 30+ Tropical Smoothie Cafe locations and is rapidly growing. As a fast-scaling, multi-unit franchisee, we’re expanding this nationally recognized brand with bold energy and purpose. Backed by a strong development pipeline and committed internal capital, we’re building a culture-driven, high-performance business that blends speed, discipline, and operational excellence.

About the Role

Join a people‑first team where leadership, energy, and positivity set the tone. As a Shift Leader, you’ll guide and support crew members, elevate the guest experience, and ensure smooth, efficient operations throughout every shift. This role is a key step in our internal growth pathway and is perfect for those who love leading by example in a fast‑paced, upbeat environment.

Why Join Us?

• Competitive hourly pay of $13 - 15 per hour plus tips! Compensation is based on availability and experience
• Work-life balance with flexible scheduling and consistent closing times (9 pm).
• Clean, healthy environment – no fryers, no grease, just fresh ingredients.
• Career growth opportunities with clear internal promotion pathways.
• Fun, fast-paced atmosphere with room for creativity.
• Employee perks with paid training, team rewards, and exclusive discounts.
• SERVE benefits package including medical, dental and vision insurance, plus a 401(k) with 4% company match (eligibility based on tenure, age, and hours requirements)

Key Responsibilities

• Lead, support, and motivate crew members throughout your shift.
• Deliver friendly, accurate, and efficient customer service.
• Prepare smoothies and food items following recipes and brand standards.
• Maintain a clean and safe café environment, ensuring full compliance with food safety guidelines.
• Monitor inventory levels and assist with restocking and organization.
• Execute opening and closing procedures with consistency and accuracy.
• Provide real‑time coaching and assist with training new team members.
• Promote an upbeat, hospitality‑driven atmosphere where team members feel supported.

Our Ideal Candidate

• Motivated team players with strong energy, initiative, and a positive attitude.
• Excellent communicators who connect easily with guests and coworkers.
• Customer‑service minded individuals who take pride in delivering a great experience.
• Strong coaching ability to guide and motivate team members.
• Reliable and punctual team members with dependable work habits.
• Comfortable being active, including standing and walking throughout shifts.
• Flexible with scheduling, including evenings and weekends.
• Legally authorized to work under State and Federal guidelines.
• Quick‑service or leadership experience preferred, but not required — we provide thorough training.

Join Our Team

Apply today and start your adventure with SERVE Hospitality Group. Let’s blend up some brilliance together!

SERVE Hospitality Group is an Equal Opportunity Employer.

The pay range for this role is:
13 - 15 USD per hour(WI-032 Oconomowoc)