Shift Leader

Tropical Holdings Illinois, LLC; Mequon (WI); On-site; USD 18,000 - 21,000; Full time

Benefits offered by this job

Paid training

Team rewards

Exclusive discounts

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Job summary

SERVE Hospitality Group is hiring a Shift Leader to guide crew members, elevate guest experiences, and ensure smooth operations across shifts. You’ll lead by example in a fast‑paced, upbeat environment and help drive internal growth within the team.

The role offers paid training, opportunities for advancement, and a team‑friendly culture. Competitive pay and benefits are provided, with a focus on hospitality and quality service.

Qualifications

• Leadership and coaching abilities are essential.
• Strong communication with guests and coworkers.
• Customer‑service mindset with a focus on great guest experiences.

Responsibilities

• Lead, support, and motivate crew during shifts.
• Deliver friendly, accurate, and efficient service to guests.
• Prepare smoothies and food items per recipes and brand standards.
• Maintain a clean, safe café and ensure food safety compliance.
• Monitor inventory and assist with restocking and organization.
• Execute opening and closing procedures consistently.
• Provide coaching and training to new team members.
• Foster an upbeat, hospitality‑driven atmosphere.

Skills

Leadership

Coaching

Customer service

Communication

Teamwork

Reliability

Flexibility

Job description

About this position

Company Overview

At SERVE Hospitality Group, it’s more than smoothies—it’s about serving smiles, one guest at a time. Built on hospitality, connection, and community, every interaction is a chance to brighten someone’s day.

SERVE Hospitality Group proudly operates 30+ Tropical Smoothie Cafe locations and is rapidly growing. As a fast-scaling, multi-unit franchisee, we’re expanding this nationally recognized brand with bold energy and purpose. Backed by a strong development pipeline and committed internal capital, we’re building a culture-driven, high-performance business that blends speed, discipline, and operational excellence.

About the Role

Join a people‑first team where leadership, energy, and positivity set the tone. As a Shift Leader, you’ll guide and support crew members, elevate the guest experience, and ensure smooth, efficient operations throughout every shift. This role is a key step in our internal growth pathway and is perfect for those who love leading by example in a fast‑paced, upbeat environment.

Why Join Us?

• Competitive hourly pay of $13 - 15 per hour plus tips! *Compensation is based on availability and experience*
• Work-life balance with flexible scheduling and consistent closing times (9 pm).
• Clean, healthy environment – no fryers, no grease, just fresh ingredients.
• Career growth opportunities with clear internal promotion pathways.
• Fun, fast-paced atmosphere with room for creativity.
• Employee perks with paid training, team rewards, and exclusive discounts.
• SERVE benefits package including medical, dental and vision insurance, plus a 401(k) with 4% company match (eligibility based on tenure, age, and hours requirements)

Key Responsibilities:

• Lead, support, and motivate crew members throughout your shift.
• Deliver friendly, accurate, and efficient customer service.
• Prepare smoothies and food items following recipes and brand standards.
• Maintain a clean and safe café environment, ensuring full compliance with food safety guidelines.
• Monitor inventory levels and assist with restocking and organization.
• Execute opening and closing procedures with consistency and accuracy.
• Provide real‑time coaching and assist with training new team members.
• Promote an upbeat, hospitality‑driven atmosphere where team members feel supported.

Our Ideal Candidate:

• Motivated team players with strong energy, initiative, and a positive attitude.
• Excellent communicators who connect easily with guests and coworkers.
• Customer‑service minded individuals who take pride in delivering a great experience.
• Strong coaching ability to guide and motivate team members.
• Reliable and punctual team members with dependable work habits.
• Comfortable being active, including standing and walking throughout shifts.
• Flexible with scheduling, including evenings and weekends.
• Legally authorized to work under State and Federal guidelines.
• Quick‑service or leadership experience preferred, but not required — we provide thorough training.

Join Our Team

Apply today and start your adventure with SERVE Hospitality Group. Let’s blend up some brilliance together!

SERVE Hospitality Group is an Equal Opportunity Employer.

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The pay range for this role is:

13 - 15 USD per hour(WI-026 Mequon)