Shift Leader

The Rembrandt Hotel; Town of Hyde Park (NY); On-site; USD 40,000 - 60,000; Full time

Job summary

Join a dynamic team at The Rembrandt Hotel as a Reception Shift Leader. You will lead the reception team, ensuring guests receive exceptional service while maintaining operational efficiency. Our ideal candidate has prior hotel reception experience, supervisory skills, and a passion for guest satisfaction. We offer competitive pay and a range of benefits, rewarding those who go above and beyond.

Benefits

Flexible access to earned wages

Paid day off for birthday

24/7 Employee Assistance Programme

Employee appreciation events

Accommodation rates and discounts

Training and development opportunities

Qualifications

• At least 2 years of reception experience.
• Good knowledge of PMS systems, ideally Opera.
• Strong customer service and communication skills.

Responsibilities

• Providing a warm welcome and efficient service to guests.
• Supervising the reception team and maintaining customer service standards.
• Assisting in monitoring staffing levels and team morale.

Skills

Customer service

Supervisory skills

Team motivation

Excellent communication

Flexibility

Tools

Computerized PMS (Opera)

Job description

Do you have at least 2 year's reception experience in similar hotel environment, with knowledge of corporate & leisure market, ideally with some previous supervisory experience? If so this could be the new challenge you are looking for.

Our Front Office Receptionists are the first and last personal contact most guests have with the hotel and they are key to ensuring the guests stay gets off to a great start and finishes smoothly. Working in this face to face role means you are a confident and well-presented individual with a warm way with people. Shift Leaders are in charge of running the Reception desk in the absence of the manager and ideally will have knowledge of both corporate and leisure markets and some previous supervisory experience.

We believe it is the people we employ that make the difference to the experience of our guests, and that is why we are looking for someone who is ready to go above and beyond in everything they do.

Why join the Rembrandt’s team?

At The Rembrandt, we love what we do, and we’re looking to grow our team with people who share our passion for success. We want individuals who will bring their own style to every experience and put our guests at the heart of everything they do. We pride ourselves on our team, and we work hard to take their careers to new heights. As part of the Rembrandt's team, you will enjoy a range of benefits, including:

• Wagestream – flexible access to your earned wages & financial coaching App
• A paid day off for your birthday
• 24/7 Employee Assistance Programme for you and your family
• Saroving Rewards for going the extra mile & delivering exceptional guest service
• Employee appreciation events
• Family & Friends Accommodation rates & employee F & B discounts at all hotels in the group
• Opportunities for training and development & recognising your potential

As a Reception Shift Leader you will have...

• At least 2 years reception experience in a similar hotel environment ideally with supervisory responsibilities.
• Good knowledge of working with a computerised PMS, ideally Opera
• Self-motivation and be able to motivate the team to deliver
• Experience coaching and mentoring team members to develop the teams skills
• The ability to take extra responsibility when needed and be able to work under pressure
• Excellent Customer service experience and the confidence to resolve customer enquiries effectively
• Excellent written and spoken English with good communication skills
• Flexibility to work on a rota basis across seven days, mornings and evenings as required.

What will I be doing as a Reception Shift Leader?

• Providing a warm, friendly welcome and efficient service to our guests throughout their stay.
• Assisting guests with checking in and out of the hotel and demonstrating excellent product & local knowledge
• Supervising and motivating the reception team to maintain efficient standards of customer service at all times through constant on the job coaching and training.
• Supporting the Reception Manager in monitoring rotas & breaks to ensure staffing levels meet business needs.
• Assisting with holiday cover for the night team
• Working with team members and managers to ensure a smooth service and high team morale.

In line with the requirements of the Immigration, Asylum and Nationality Act 2006, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.