Shift Leader

13274 Jersey Mike's Narcoossee; Town of Florida (NY); On-site; USD 30,000 - 45,000; Full time

Job summary

Jersey Mike's Narcoossee is looking for a passionate team member in Florida to coach staff, maintain high food quality, and deliver exceptional customer service. The ideal candidate should have a high school diploma, at least one year of QSR experience, and the ability to work in a fast-paced environment. Responsibilities include coaching, cash handling, following training programs, and participating in marketing initiatives. Join us to contribute to a community-focused culture dedicated to amazing subs and great customer experiences.

Qualifications

• 1 year of Quick Service Restaurant (QSR) experience preferred.
• Must be 18 years or older to operate the slicer.
• Reliable transportation necessary.

Responsibilities

• Coaching staff to deliver amazing customer service.
• Maintaining cleanliness and proper sanitation practices.
• Participating in local and national marketing initiatives.
• Developing others for career growth.

Skills

Customer service focus

Team leadership

Effective communication

Multitasking

Ability to work under urgency

Education

High school degree or equivalent

Tools

Serve Safe certification – Food Handler

Job description

Job Description

Jersey Mike's Subs has been making amazing subs since 1956 in Point Pleasant New Jersey! The Jersey Mikes tradition was founded on a strong sense of community and commitment to the personal and professional development of our people. Our goal is to serve the highest quality sub sandwich to our customers in a manner that projects a thankful and caring mentality to every person that comes through our door. Our culture is a culture of "giving" and supporting our local communities so that all can be lifted together. "Jersey Mike's "A Sub Above" Jersey Mikes is committed to providing our customers with the most enjoyable and satisfying experience possible through our amazing subs and unparalleled customer service. We understand that it all starts with a winning team of individuals who are fun, personable, diligent, positive, energetic, eager to learn team players who take pride in what they do and who they are. At the end of the day they are focused on executing great customer service with a Great Big Smile! If you possess these attributes and can commit to improving upon them, we would love to speak with you about joining our team!

Responsibilities

• Coaching the staff to deliver amazing customer service
• Producing high quality food
• Delivering the Jersey Mike’s experience
• Cash handling
• Following the Learning Management System Training Program
• Developing others for career growth
• Enforcing policies and procedures
• Participating in local and national marketing initiatives
• Building sales
• Maintaining cleanliness and proper sanitation practices in the establishment
• Being certified in all four positions of the restaurant
• Effective communication
• Having a sense of urgency

Expected Duties

• Move or transport up to 50 lbs without assistance unless a medical notation is made. Physical disabilities are covered by the Americans with Disabilities Act or a temporary doctor's note with a time frame.
• Work 38‑40 hours per week
• Have the ability to get to and from work
• Communicate with the GM/AGM/DM of any issues
• Lead by example in terms of quality of the food, interactions, and customer service, and arriving in clean, fitted, and pressed uniform daily

Additional Duties

• Create food consistent with Jersey Mikes high quality standards
• Maintain restaurant that is noticeably cleaner than others
• Work in a fast‑paced team driven atmosphere
• Ability to multitask and work with a sense of urgency
• Interface with customers and provide an exceptional experience
• Full understanding of the term’s accountability and integrity
• Key holder
• Perform all tasks related to opening and closing of store
• Knows how to bake bread and perform all prep
• Manage and lead crew of 2 to 5 people
• Proficient in slicing

Qualifications

• High school degree or equivalent
• 1 year QSR experience preferred
• Must be 18 years or older to operate the slicer
• Serve Safe certification – Food Handler
• Reliable transportation

We use eVerify to confirm U.S. Employment eligibility.

Compensation: To be discussed.