Shift Leader

Baskin Robbins; Tomball (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

A renowned ice cream franchise is seeking a Shift Leader to oversee daily operations and ensure exceptional guest service. You will coach team members, manage inventory, and support the Restaurant Manager in achieving operational goals. Ideal candidates will have leadership experience and possess excellent communication skills.

Qualifications

• Basic computer skills required.
• Fluent in English, both spoken and written.
• Leadership experience preferred in retail or hospitality.

Responsibilities

• Coach restaurant team members and ensure Brand standards.
• Manage inventory and communicate shift goals.
• Support the Restaurant Manager in operational tasks.

Skills

Leadership

Problem Solving

Guest Service

Education

Basic computer skills

Fluent in spoken and written English

Previous leadership experience in retail or hospitality

Job description

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Overview

Shift Leaders are generally responsible for coaching Dunkin' Restaurant Team Members throughout their shift to execute operational Brand standards and deliver great guest service. They set goals, provide job assignments, and motivate others providing timely feedback.

Position Title: Shift Leader

Reports To: Restaurant Manager

Overview

Shift Leaders are generally responsible for coaching Dunkin' Restaurant Team Members throughout their shift to execute operational Brand standards and deliver great guest service. They set goals, provide job assignments, and motivate others providing timely feedback.

Responsibilities Include

• Perform all responsibilities of restaurant team members
• Support the Restaurant Manager in meeting operational goals and execution
• Ensure Brand standards are met throughout shift including preparation of food and beverages
• Communicate shift priorities, goals and results to restaurant team members
• Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback
• Support the training of restaurant team members as needed
• Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift
• Communicate clearly with the next Shift Leader to help prepare him/her for shift
• Ensure Food Safety standards are met
• Manage Inventory throughout the shift
• Provide great guest service and coaches restaurant team members to do the same
• Schedule restaurant team members for shifts
• Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies
  
  

Education/Experience

• Basic computer skills
• Fluent in spoken and written English
• Previous leadership experience in retail, restaurant or hospitality preferred.
  
  

Key Competencies

• Works well with others in a fast-paced team environment
• On time, demonstrates honesty and a positive attitude
• Willingness to learn and adapt to change
• Guest focused
• Ability to assist with training
• Problem solving
• Motivating others
  
  

Physical Demands/Working Conditions

• Standing on feet
• Repetitive motion including bending, stooping and reaching
• Lifting objects, ice, products, boxes up to 20 lbs (if applicable)
• Wearing a headset
• Working in a small space
  
  

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Shift Leader

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Restaurants

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