Shift Leader

Jersey-Mike; Kalamazoo (MI); On-site; USD 17,000 - 22,000; Full time

Job summary

Jersey Mike's Subs seeks a Shift Leader to support the management team in running a busy location. You will coach staff, ensure high quality food, and uphold the Jersey Mike’s guest experience with strong leadership and a sense of urgency.

Role includes cash handling, shift supervision, and ensuring cleanliness. Requires 18+ and Serve Safe certification; 1 year QSR experience preferred. Competitive benefit culture and team-focused environment.

Qualifications

• High school diploma or equivalent required.
• 1 year QSR experience preferred.
• Must be 18 years or older to operate the slicer.
• Serve Safe Certification - Food Handler.
• Must have reliable transportation.

Responsibilities

• Coach staff to deliver great customer service.
• Produce high quality food.
• Deliver the Jersey Mike’s experience.
• Cash handling and POS accuracy.
• Follow LMS Training Program and develop others.
• Enforce policies and procedures.
• Assist in local and national marketing initiatives.
• Build sales and drive guest satisfaction.
• Maintain cleanliness and sanitation standards.
• Certify in all four restaurant positions.
• Lead by example with communication and urgency.
• Open and close the store and manage shift tasks.
• Know how to bake bread and perform prep.
• Supervise a crew of 2–5 people.

Skills

Customer service

Leadership

Communication

Multitasking

Time management

Education

High school diploma or equivalent

Tools

Slicer

Job description

Jersey Mike's Subs has been making amazing subs since 1956 in Point Pleasant New Jersey!

The Jersey Mikes tradition was founded on a strong sense of community and commitment to the personal and professional development of our people. Our goal is to serve the highest quality sub sandwich to our customer in a manner that projects a thankful and caring mentality to every person that comes through our door. Our culture is a culture of "giving" and supporting our local communities so that all can be lifted together.

"Jersey Mike's "A Sub Above"

Jersey Mikes is committed to providing our customers with the most enjoyable and satisfying experience possible through our amazing subs and unparalleled customer service.

We understand that it all starts with a winning team of individuals who are fun, personable,diligent, positive, energetic, eager to learn team players who take pride in what they do and who they are. At the end of the day they are focused on executing great customer service with a Great Big Smile! If you possess these attributes and can commit to improving upon them, we would love to speak with you about joining our team!

A Shift Leader is responsible for supporting the management team in the execution of running their assigned location. This includes, but is not limited to:

• 1. Coaching the staff to deliver amazing customer service;
• 2. Producing high quality food;
• 3. Delivering the Jersey Mike’s experience;
• 4. Cash handling;
• 5. Following the Learning Management System Training Program;
• 6. Developing others for career growth;
• 7. Enforcing policies and procedures;
• 8. Participating in local and national marketing initiatives;
• 9. Building sales;
• 10. Maintaining the cleanliness and proper sanitation practices in the establishment;
• 11. Being certified in all four positions of the restaurant;
• 12. Effective communication;
• 13. Having a sense of urgency;

A Shift Leader is expected to:

• 1. Move or Transport up to 50 lbs without assistance unless a medical notation is made where any physical disabilities are covered by the Americans with Disabilities Act or a temporary doctor's note with a time frame for the restriction on your ability;
• 2. Work 38-40 hours per week;
• 3. Have the ability to get to and from work;
• 4. Communicate with the GM/AGM/DM of any issues they are having;
• 5. Lead by example in terms of quality of the food they make, the way they interact and provide customer service, and coming to work in a clean, fitted, and pressed uniform daily.

Create food consistent with Jersey Mikes high quality standards

• Maintain restaurant that is noticeably cleaner than others
• Work in a fast-paced team driven atmosphere
• Ability to multitask and work with a sense of urgency
• Interface with customers and provide an exceptional experience
• Full understanding of the term’s accountability and integrity
• Key Holder
• Perform all tasks related to opening and closing of store
• Knows how to bake bread and perform all prep
• Manage and lead crew of 2 to 5 people
• Proficient in slicing

Qualifications for the job:

• Education: High school degree or equivalent
• 1 Year QSR experience preferred
• Other: Must be 18 years or older to operate the slicer
• Serve Safe Certification - Food Handler
• Must have reliable transportation

We use eVerify to confirm U.S. Employment eligibility.