Shift Leader

Thorntons LLC; Tampa (FL); On-site; USD 39,950,000 - 50,971,000; Full time

Benefits offered by this job

Weekly pay

Free beverage during shift

Free meal per shift

Medical insurance

Dental insurance

Vision insurance

401k matching

Vacation

Sick leave

Life insurance

Job summary

Thorntons LLC is seeking a shift leader to oversee safety, GSR duties, cash and inventory control, and vendor check-ins. The role includes training team members on standard practices and food safety and executing Thorntons food and beverage programs.

You will work across multiple shifts and coach new team members, ensuring tasks are prioritized and completed when store leadership is unavailable. This position emphasizes a welcoming guest experience and teamwork.

Qualifications

• High School Diploma or GED preferred.
• Food Certifications preferred.

Responsibilities

• Act as the responsible leader on shift when Store/General Manager is absent, assign work and monitor inventory and shift procedures.
• Deliver guest service with a helpful attitude and follow store management instructions.
• Practice safe working habits and report maintenance or safety issues.
• Adhere to laws on restricted sales (alcohol, tobacco, lottery).
• Prepare fresh food following food safety standards and maintain logs and dating procedures.
• Follow cash handling procedures and document price overrides and discrepancies.
• Keep coolers, dispensers, shelves, and displays stocked and fronted.
• Use suggestive selling to promote items and participate in the Refreshing Rewards program.
• Maintain store cleanliness and equipment and manage fuel/disposal areas.

Skills

Safety leadership

Inventory control

Cash handling

Guest service

Coaching

Time management

Team leadership

Communication

Adaptability

Problem solving

Education

High School Diploma or GED

Food Certifications (Preferred)

Job description

A shift leader is expected to maintain overall safety, all GSR shift duties, all shift reconciliation procedures, category counts, cash and inventory control and vendor check-in procedures. The shift leader will execute every aspect of Thorntons food and beverage program and be able to provide up to date training in standard practices, procedures and food safety to other team members. The shift leader will ensure the respect of all team members, provide coaching, celebrate achievements and ensure prioritization, delegation and completion of tasks when running an assigned shift without other store management/leadership. The shift leader is to work multiple shifts (for example: 1st, 2nd, and 3rd) and is expected to assist in training of new team members.

Description

A shift leader is expected to maintain overall safety, all GSR shift duties, all shift reconciliation procedures, category counts, cash and inventory control and vendor check-in procedures. The shift leader will execute every aspect of Thorntons food and beverage program and be able to provide up to date training in standard practices, procedures and food safety to other team members. The shift leader will ensure the respect of all team members, provide coaching, celebrate achievements and ensure prioritization, delegation and completion of tasks when running an assigned shift without other store management/leadership. The shift leader is to work multiple shifts (for example: 1st, 2nd, and 3rd) and is expected to assist in training of new team members.

Requirements

Essential Job Functions (Responsible to)

• After required training and qualification, act as the responsible leader on shift during times when the Store Manager or General Manager is absent, the shift lead will be responsible for assigning work, inventory control, shift reconciliation procedures, oversight of standard procedures and protocols, including meal and rest breaks compliance and ensure completion of all tasks on assigned shifts. During these times, the shift lead will earn additional compensation for the enhanced responsibilities.
• Delivers guest service with a "how may I help you" attitude. Looks for opportunities to delight guests and follows instructions from store management.
• Practice safe working habits that align with company safety rules. Advise store management of any maintenance or safety problems.
• Adhere to all city, county, state, and other applicable laws and regulations as it relates to restricted sales such as alcohol, tobacco, and lottery.
• Prepare fresh food while meeting and maintaining food safety requirements and standards, (i.e., time and temp logs, dating procedures, washing and sanitizing dishes). Obtain necessary food safety and handling certifications as required.
• Follow all cash handling procedures as outlined in the Cash Handling Policy. Assure proper sale and accounting of money orders/lottery during shift. Accurately account for and document price overrides, store use of merchandise, voids, returns and waste. Ensure that Store Management is made aware of all sales, cash, or operating discrepancies.
• Keep coolers, beverage dispensers, impulse lane merchandise, store shelves, and displays fully stocked and fronted on a regular basis.
• Use suggestive selling techniques to suggest items to Guests that complement their purchases. Encourage Guest participation in the Refreshing Rewards loyalty program.
• Clean windows, floors, shelving, counters, and restrooms per Store Operating System Game Plans. Clean and maintain equipment and ready high-margin products such as coffee, fountain drinks, etc. Monitor and clean the fuel dispensers, parking lot and grounds surrounding the store, including trash duties, in all-weather conditions.
• Live Thorntons Core Values and contribute to an environment that is welcoming and belonging for Team Members and Guests
• Be responsible for your shift by following the attendance policy and staying familiar with all company policies as outlined in Thorntons Team Member Handbook
• Embrace new company initiatives and technologies. Provide a craveable fresh food offering by maintaining PAR levels per store expectations
• Perform additional duties as assigned

Key Relationships

• Region Manager
• Human Resource Manager
• General Manager
• Store Manager
• Food Service Manager
• Guest Service Representatives

Skills

• Follows written and verbal direction/instructions and seeks clarification when required.
• Works effectively and accurately in a fast-paced environment.
• Seeks appropriate support to solve problems in a timely manner.
• Delights customers by providing a friendly and helpful experience that wins loyalty to the brand.
• Demonstrates self-control in stressful situations.
• Adaptability and flexibility to respond effectively to a variety of situations.
• Possesses an open and approachable demeanor with a positive and constructive tone of voice and a "can do" attitude.
• Actively listens, asks questions, and provides clear, concise information to others via verbal or written communication.
• Takes pride in delivering high-quality Guest service.
• Meets performance expectations associated with the role.
• Uses analytical skills to identify and solve problems or situations encountered on the job.
• Uses basic arithmetical skills to add, subtract, and divide as necessary to count and document cash drawers, lottery receipts, inventory needs, etc.
• Values diversity and recognizes the strengths that individuals from divergent life experiences and backgrounds bring to the team.

Knowledge

• Principles and processes for providing Guest Service. This includes Guest needs assessment, meeting quality standards for services, and evaluation of Guest satisfaction
• Principles and methods for showing, promoting, and selling products or services

Experience

All experience is considered

Required or Preferred Qualifications/Certifications

• High School Diploma or GED (Preferred)
• Food Certifications (Preferred)

Other Considerations

• Must be able to climb a ladder to clean windows, stock shelves, make price changes, etc.

Physical Requirements

• Must be able to climb a ladder to clean windows, stock shelves, make price changes, etc.
• Daily Standing, Pushing, Pulling, Reaching, Bending, Squatting, Climbing, Walking and Lifting up to 55 lbs.
• Occasional Sitting and Driving required.
• Exposed to extreme weather conditions and temperatures
• Long periods of standing
• Exposure to gasoline fumes and cleaning products

Thorntons LLC is committed to being an Equal Opportunity Employer, and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process please contact [e-mail] 9 am - 5 pm EST M-F.

Additional Info

Thorntons LLC is committed to being an Equal Opportunity Employer, and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process please contact [e-mail] 9 am - 5 pm EST M-F.

Some of our benefits include weekly pay, free dispensed beverage during your shift, a free meal per shift, medical, dental, vison, 401k (matching company contribution), vacation, sick leave, life insurance. For a full list of benefits and eligibility please visit https://www.exploreyourbenefits.com/retail.html.