Shift Manager

Taco Bell; Norwood (MA); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Free meals

Flexible schedules

401k plan

Medical benefits

Paid Time Off

Scholarship programs

Job summary

Taco Bell in Norwood, MA is seeking an energetic Shift Lead to guide the team during busy shifts, coach teammates, and partner with the GM on daily operations. This role requires a focus on guest satisfaction, food safety, and operational excellence.

You will drive cash control, inventory management, and labor scheduling while fostering a positive, inclusive work environment and delivering high-quality guest experiences. Flexible scheduling and opportunities for growth are available.

Qualifications

• 1 year of restaurant/retail experience; 3 months shift lead preferred.
• Adheres to cash, security, inventory, and labor policies.
• Must be at least 18 years old.
• Accessibility to dependable and reliable transportation.
• Excellent communication skills, management/leadership and organizational skills.
• Physical dexterity required (ability to move up to 45 lbs).
• Attendance and punctuality a must.
• Cash register operation and making change for other cashiers.
• Basic Math skills.
• Maintains customer satisfaction and adheres to health and safety standards.
• Promotes and champions Taco Bell's culture and values.
• Provides constructive feedback to Team Members.
• Executes shift duties accurately and efficiently.
• Promotes equity, inclusion, and belonging.
• Ensures teammates and customers enjoy a positive experience.

Responsibilities

• Execute MIC routine to boost customer satisfaction.
• Oversee Shift Excellence tasks and maintain neat appearances.
• Ensure food safety, quality, and order accuracy.
• Resolve customer complaints quickly and maintain positive relations.
• Provide regular feedback to the GM on team performance.
• Give constructive feedback to Team Members.
• Train Team Members regularly.
• Handle conflicts with the GM to resolve.
• Assist the GM in screening Team Member candidates.
• Support P&L by cash control, inventory, and labor management.
• Ensure proper food prep, rotation, and holding times.
• Assist with maintenance and health/safety standards.

Skills

Leadership

Communication

Customer service

Team motivation

Cash handling

Problem solving

Tools

Cash register system

Job description

About the Job:

As a Shift Lead, you'll be the driving force behind our team, leading shifts with energy and passion to meet Taco Bell's high standards. You'll take charge, resolving customer concerns and ensuring every guest leaves satisfied. Your leadership will inspire others as you coach and guide your team to success. Partnering with the management team, you'll play a key role in business initiatives, helping to shape the future of our restaurant. This role is perfect for someone who thrives in a fast-paced environment and is ready to take ownership and drive results.

The Day-to-Day:

• Ensure consistent customer satisfaction by executing the MIC (Manager in Charge) Success Routine and prioritizing customer needs.
• Oversee Team Members' completion of Shift Excellence tasks and maintain clean, neat appearances.
• Ensure food safety, quality, and accuracy of orders.
• Resolve customer complaints quickly, maintaining positive customer relations.
• Provide regular feedback to the GM on Team Member performance.
• Offer ongoing constructive and positive feedback to Team Members.
• Actively participate in training Team Members.
• Handle conflicts constructively and work with the GM to achieve resolution.
• Assist the GM in screening Team Member candidates.
• Assist with Profit & Loss management by following cash control and security procedures, maintaining inventory, and managing labor.
• Oversee proper product preparation, rotation, portioning, cooking, and holding times.
• Assist the GM with facility maintenance and ensure health and safety standards are always followed.

Is this you?

• 1 year of restaurant/retail experience, with 3 months shift lead experience preferred
• Adheres to cash, security, inventory, and labor policies
• Must be at least 18 years of age
• Accessibility to dependable and reliable transportation
• Excellent communication skills, management/leadership and organizational skills.
• Physical dexterity required (the ability to move up to 45 lbs. from one area to another).
• Attendance and Punctuality a must
• Operating of cash register as needed and making change for other cashiers.
• Basic Math skills
• Maintains customer satisfaction and adheres to health and safety standards
• Promotes and champions Taco Bell's culture and values
• Provides constructive feedback to Team Members
• Executes shift duties accurately and efficiently
• Promotes equity, inclusion, and belonging
• Ensures teammates and customers enjoy a positive experience

Work-Hard, Play-Hard:

• Competitive pay
• Free bachelor's degree and scholarship programs
• Free meals
• Flexible schedules! Day, evening, and late night
• Vacation pay and additional Paid Time Off
• Medical benefits
• 401k retirement plan
• Health and wellness programs
• Perks! Discounts on mortgages, vehicles, cell phones, gym memberships and more
• Más earth! Commitment to a sustainable future