Shift Leader

Insomnia Cookies LLC; South Toms River, Lexington (NJ, KY); On-site; USD 30,000 - 40,000; Part time

Job summary

Join a rapidly growing company as a Shift Leader, where you'll lead a team in providing exceptional customer service and delicious products. Enjoy flexible schedules, excellent training, and a fun work environment with perks like free cookies. This role is perfect for those with leadership skills and a passion for customer service.

Benefits

Flexible part-time work schedules

Excellent training & mentorship

Job stability with a rapidly growing company

Achievable growth/promotion opportunities

Work in a fun, exciting team environment

FREE cookies with every shift!

Qualifications

• At least 1 year of experience in a customer service-focused role.
• Ability to lift up to 40 lbs.
• Legally eligible to work in the United States.

Responsibilities

• Provide incredible customer service and quality products.
• Support store leadership by maintaining operations during shifts.
• Manage cash handling and deposits.

Skills

Customer service

Communication

Time management

Leadership

Detail-oriented

Tools

Point of Sale systems

Job description

As a Shift Leader at our UK store located at 433 Jersey St, Lexington KY 40508, you are the captain of our bakery during your shift! You understand what it takes to “Own the Night” (and beyond), by predicting the flow of business during a successful shift. Your hands-on leadership style should include building orders, suggestive selling, baking, and interacting with customers. It also means taking pride in knowing that your leadership as an Insomniac contributes to a productive and fun night for your store!

SOME OF OUR SWEET SHIFT LEADER PERKS:

• Flexible part-time work schedules
• Excellent training & mentorship
• Job stability with a rapidly growing and reputable company
• Achievable growth/promotion opportunities
• Work in a fun, exciting team environment
• FREE cookies with every shift!

WHAT WILL I DO AS A SHIFT LEADER?

• Provide incredible customer service and quality products to all guests throughout their experience
• Support store leadership by maintaining operations during your shift, communicating important information, monitoring production efficiency, holding the team accountable to standards, and assisting in training and coaching team members
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team
• Support and work alongside the Cookie Crew
• Ensure a safe, clean environment for guests and staff, adhering to safe food handling practices
• Manage cash handling and deposits

DESIRED SKILLS/EXPERIENCE:

• At least 1 year of experience in a customer service-focused role
• Experience with Point of Sale systems
• Outstanding communication, time management, and people skills
• Outgoing, friendly, patient
• Detail-oriented and results-driven
• Ability to lead by example and motivate others
• Ability to lift up to 40 lbs.
• Legally eligible to work in the United States
• Must be 18 years or older to be employed

About us:

Insomnia Cookies was founded in a college dorm room by Seth Berkowitz. Today, with over 300 stores globally, our innovative bakery + delivery concept has become a cult brand known for its warm, delicious cookies available all day and late into the night. Headquartered in Philadelphia, PA, we are revolutionizing the cookie game by truly "Imagining What’s Possible"!