Shift Leader

Smashburger; Schaumburg (IL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Tip share up to $2/hr extra in tips

Refer your friends for bonus

One free meal each shift

Flexible schedules

Medical, Dental and Vision

Paid time off

401K match

Employee Assistance Program

Fast track for career opportunities

Free uniform

Job summary

Smashburger, Inc. is seeking a dedicated Shift Leader to oversee front-of-house and back-of-house teams, ensuring smooth daily operations and exceptional guest experiences.

You will lead training initiatives, manage labor and performance, and uphold food safety standards across shifts, with opportunities for advancement in a fast-paced, team-focused environment.

Qualifications

• Experience leading front- and back-of-house teams.
• Strong communication and interpersonal skills.
• Ability to train and coach staff using company tools and methodologies.
• Commitment to food safety and health compliance.

Responsibilities

• Report to the Restaurant General Manager; lead Shift Leader team for FOH and BOH.
• Promote a fun, positive work environment and high team morale.
• Oversee daily labor, scheduling and attendance to meet business needs.
• Provide onboarding and ongoing training using SmashConnect, LMS, and the 4-step method.
• Ensure food safety standards and health department compliance.

Skills

People management

Communication skills

Time management

Organizational skills

Physical stamina

Job description

Our first Smashburgerrestaurant opened in 2007 with one single notion in mind;to serve abetter burger! Better burgers takes better service,support andteamwork. That's why we treatourteam members fairly in a diverseand safe environment. With an average of 10 restaurants opening each year, weinvest in building internal opportunities for our teams’ learning andgrowth.” We just build better. Better Burgers. BetterTeams. Better Experiences.

Better Benefits: Builda better experience work & lifestyle!

• Tip share-earn up to $2/hr. extra in tips
• Get Paid $ to Refer your Friends*
• RGMs, RMs, & SLs are entitled to one (1) free mealeach shift they work *
• Flexible schedules in a fun, family friendly, teamenvironment
• Medical, Dental and Vision Options**
• Paid time off – vacation and sick**
• 401K match (21 and older)
• Employee Assistance Program
• Fast track for career opportunities and managementexperience
• Free uniform

**Eligibility basedoff of time in position and average hours worked

*Referred EmployeesMust Be in Good Standing & Referee must be employed with Smashburger attime of payout. Bonus is paid in two distributions

• Reporting to the Restaurant General Manager, our ShiftLeaders are the champions of better burgers! In this role you will:
• Manage the performance of both FOH & BOH employees
• Promote a fun and positive work environment
• Manage the effectiveness of people focused processesand systems
• Provide initial and ongoing training to all employeeswithin the unit utilizing SmashConnect, LMS, and 4 step method oftraining
• Reward and recognizes employee performance that exceedscompany standards
• Manage with integrity the daily completion ofoperational check lists to include
• Line checks and uniform standards
• Safe and deposit logs
• Manage the guest experience metrics (NPS andOSAT)
• Ensure all food safety standards are followed & incompliance with local health depts.
• Exemplify guest service on each shift of the day andcommunicates SIZZLE service standards to the employees
• Manage the successful onboarding and training for allnew employees
• Follow COGS management procedures for food ordering andinventory
• Follow company cash policies to ensure minimal lossesthrough theft or shortages
• Manage daily labor
• 90-day completion of train the trainer course
• Flexible to work nights, weekends, and holidays
• Follow Smashburger uniform standards
• Ability to follow all guidelines and procedures setforth by Smashburger, local, state, and federal employment regulations
• Must successfully complete Smashburger training program
• Possess strong communication skills, both written andverbal, to effectively communicate with restaurant management, front lineemployees and corporate support teams
• People management skills to effectively select, assess,coach/counsel, develop, motivate, and lead restaurant teams
• Excellent attention to detail
• Proven time management, consistency, and organizationalskills
• Highly motivated, self-directed, and results driven
• Physical ability to stand for extended periods of timeand to move and lift boxes of food/ supplies up to 50 lbs.
• Ability to work in high temperatures

All applicants andemployees have an equal opportunity for employment and advancement withinSmashburger. Smashburger is dedicated to the principles of equalemployment opportunity. We prohibit unlawful discrimination againstapplicants, prospective applicants, or employees on the basis of age 40 andover, race, sex, color, religion, national origin, disability, geneticinformation, sexual orientation, gender identity, military or veteran status,or any other applicable status protected by state or local law. Thisprohibition includes unlawful harassment based on any of these protectedclasses. Unlawful harassment includes verbal or physical conduct whichhas the purpose or effect of substantially interfering with an individual’swork performance or creating an intimidating, hostile, and offensive workenvironment. We maintain a workplace free of racial slurs and bias. Thispolicy applies to all employees, including managers, supervisors, co-workers, and non-employees such as customers, clients, vendors, consultants, etc. Anyconduct in violation of these company policies is also a violation of thelaw. Employees who engage in, ratify, or perpetuate discrimination,harassment or retaliation will be subject to disciplinary action, up to andincluding immediate discharge.

We use eVerify toconfirm U.S. Employment eligibility.

We use eVerify to confirm U.S. Employment eligibility.