Shift Leader

El Pollo Loco; San Rafael (CA); On-site; USD 25,000 - 36,000; Full time

Job summary

El Pollo Loco in Northern California is seeking a Shift Leader to supervise shifts, develop leadership skills, and mentor crew members while delivering great guest service.

You will coach staff, assist with training, handle basic administrative tasks, ensure food safety, cleanliness, and timely service, and report to the General Manager.

Qualifications

• Must have a ServSafe Certificate.
• 18 years of age or older.
• High School diploma or equivalent preferred.
• Written and verbal English communication skills; second language is a plus.
• Minimum 6 months El Pollo Loco crew member experience or 1+ years supervisory experience.
• Basic understanding of computer systems (email and browsing websites).
• Basic math skills are required.

Responsibilities

• Provides direction to crew members to prioritize business needs.
• Ensures shift meets company expectations for cleanliness, guest service, speed, and product quality.
• Assists in training crew on policies and procedures, emphasizing food safety, safety, quality and service.
• Coaches and disciplines with General Manager support.
• Maintains a positive, professional relationship with the team and reports issues to management.
• Performs administrative tasks: cash handling, inventories, and variance reporting.
• Ensures compliance with state meal break timing and harassment prevention.
• Assists in product ordering and receiving from vendors.

Skills

ServSafe Certificate

English communication

Restaurant supervision experience

Basic math skills

Education

High School diploma or equivalent

Tools

Basic computer systems

Email & web navigation

Job description

Shift Leader

Shift Leader Job Summary:

An opportunity to start your career as a leader. Supervise assigned shifts while developing skills to become a restaurant manager. Our Shift Leaders are provided with development classes and have access to many levels of management and the leadership team for mentorship. Practice your team building skills, problem solving/decision making and strengthen your guest service skills.

Responsibilities/Duties:

• Provides direction to crew members to ensure the shift is prioritizing the business needs.
• Ensures the assigned shift meets all company expectations including but not limited to restaurant cleanliness, guest service experience, speed of service, and product quality.
• Assists in the training of crew members of policies and procedures, emphasizing the importance of food safety, crew/guest safety, product quality, restaurant cleanliness and exceptional guest service.
• Coaches and takes appropriate disciplinary actions with the support of the General Manager.
• Maintains a positive and professional work relationship with the team to foster a positive workplace environment. Must report crew member issues to the appropriate party, General Manager, District Leader, Human Resources, etc.
• Completes a series of administrative tasks including but not limited to cash handling, conducting product inventories, reporting of sales/speed of service/inventory variances and more.
• Ensures compliance of state laws during the shift such as meal break timing and harassment prevention.
• Assists in product ordering and receiving from vendors.

Physical Requirements:

• Must be able to stand and walk for a long period of time.
• Exposure to heat, steam, smoke and cold.
• Must have a high level of mobility and flexibility.
• Must be able to bend, reach, kneel, grasp, wipe and scoop.

Qualification Standards:

• Must have a ServSafe Certificate.
• Must be 18 years of age or older.
• High School diploma or equivalent is preferred.
• Written and verbal english communication skill, second language is a plus.
• Must have a minimum of 6 months El Pollo Loco crew member experience or 1 or more years of restaurant supervision experience.
• Must have a basic understanding of computer systems such as email use and reaching various websites.
• Must have basic math skills.

We are a licensed El Pollo Loco Franchisee company with 29 restaurants ( and many more in the pipeline ) over 500 team members strong and more joining our vision everyday. Located in Northern California, our name says it all TWS ( Together We Succeed ).
We are in an exponential growth mode and set to have at least 35 El Pollo Loco restaurants by the end of 2030 and eventually looking to a multi-brand expansion throughout the USA.