Shift Leader

Insomnia Cookies; San Marcos (TX); On-site; USD 17,000 - 18,000; Full time

Benefits offered by this job

Flexible part-time schedules

Starting pay up to $13.00/hr

Paid vacation and sick time off

Interactive training & mentorship

Pet insurance

Job summary

Insomnia Cookies in College Station, TX is seeking a Shift Leader to captain bakery operations during night and day shifts, guiding the Cookie Crew to deliver warm cookies and a standout guest experience.

You’ll manage orders, coaching teammates, maintain safety and cleanliness, handle cash, and grow with a rapidly expanding brand that offers flexible schedules and growth opportunities.

Qualifications

• At least 1 year of working experience in a customer service focused role.
• Point of Sales systems experience.
• Outstanding communication, time management, and people skills.
• Outgoing/friendly/patient attitude.

Responsibilities

• Lead bakery operations during your shift and ensure an exceptional guest experience from start to finish.
• Bake, package, and prepare orders while providing outstanding guest service.
• Coach and motivate Cookie Crew members with direction, feedback, and support.
• Prioritize and delegate tasks to maintain efficient operations and meet guest demand.
• Help maintain product quality, safety, cleanliness, and speed of service.

Skills

Customer service

POS experience

Communication skills

Team leadership

US work eligibility

Tools

POS systems

Job description

Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 350 stores globally, an experiential, “sweet-easy” flagship concept, and large scale operations and delivery capabilities ... Insomnia Cookies is revolutionizing the cookie game by truly \"Imagining What’s Possible\"!

As a Shift Leader at our Texas A&M store located at 505 University Drive, College Station TX 77840, you are the captain of our bakery day or night! You understand what it takes to “Own the Night” (and beyond), by predicting the flow of business during a successful shift. Your hands-on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers – it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store!

SOME OUR SWEET SHIFT LEADER PERKS:

• Flexible part-time work schedules


• Starting pay up to $13.00/hr


• Paid vacation and sick time off


• Interactive training & mentorship


• Pet insurance for your furry loved ones


• Job stability with a rapidly growing and reputable company


• Achievable growth/promotion opportunities


• You get to work in a fun, exciting team environment


• Employee discount and FREE cookies with every shift! WHAT WILL I DO AS A SHIFT LEADER?


• Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries


• Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members


• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team


• Support and work alongside the Cookie Crew


• Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices


• Manage cash handling and deposits


• DESIRED SKILLS/EXPERIENCE:


• At least 1 year of working experience in a customer service focused role


• Point of Sales systems experience


• Outstanding communication, time management, and people skills


• Outgoing/friendly/patient


• Detail focused and results-oriented


• Ability to lead-by-example and motivate others


• Ability to lift up to 40 lbs


• Legally eligible to work in the United States


• Must be 18 years or older to be employed

At Insomnia Cookies, our Shift Leaders are the leaders in action. As the person leading the shift, you'll work side-by-side with your Cookie Crew to deliver warm, delicious cookies and an exceptional guest experience. From baking and packing orders to coaching teammates and keeping the bakery running smoothly, you'll lead by example every shift.
If you enjoy fast-paced environments, love working with people, and aren't afraid to roll up your sleeves, this is the role for you.

WHAT YOU'LL DO:

• Lead bakery operations during your shift, ensuring an exceptional guest experience from start to finish


• Bake, package, and prepare orders while providing exceptional guest service


• Coach and motivate Cookie Crew members, providing direction, feedback, and support throughout the shift


• Prioritize and delegate tasks to keep operations running efficiently and meet guest demand


• Help maintain our standards for product quality, food safety, cleanliness, and speed of service


• Handle cash management, register accountability, and deposits


• Communicate important updates and partner with store leadership to keep the bakery operating at its best


• Jump in wherever needed to help your team succeed

Qualifications

• 1+ year of experience in retail, restaurant, hospitality, or another customer-focused environment


• Strong communication, organization, and problem-solving skills


• Ability to thrive in a fast-paced, team-oriented environment


• Positive attitude with a passion for delivering exceptional guest experiences


• Must be 18 years of age or older


• Ability to obtain any required food safety certifications applicable to the location


• Ability to perform the essential functions of the position with or without reasonable accommodation

Physical Requirements

• Stand and walk for extended periods of time (up to 8 hours per shift)


• Frequently reach, bend, stoop, twist, kneel, and lift


• Lift, carry, push, and pull up to 30 pounds regularly


• Occasionally lift up to 50 pounds with assistance


• Use hands and fingers to handle bakery equipment, food products, and a point-of-sale system


• Work in environments with varying temperatures, including around ovens, freezers, and refrigeration units


• Safely operate kitchen equipment in accordance with company procedures


• Read order screens, recipes, and safety information


• Communicate effectively with guests and team members in a fast-paced environment

Work Environment

This position works in a fast-paced bakery environment that includes frequent interaction with guests, exposure to heat from ovens, refrigerated storage areas, cleaning chemicals, and moderate noise levels. Evening, late-night, weekend, and holiday shifts are a regular part of the business.