Shift Leader

Dairy Queen; San Antonio (TX); On-site; USD 17,000 - 21,000; Full time

Job summary

Dairy Queen in San Antonio, TX is seeking a Shift Lead to help manage daily restaurant operations and lead a fast-paced crew. You will greet fans, provide timely, quality service, and support the GM in supervising specific areas during shifts.

The role emphasizes safety, teamwork, and maintaining a clean, welcoming environment. The ideal candidate has 6+ months in a high-volume QSR, a HS diploma, and ServSafe certification.

Qualifications

• Minimum 6+ months of high-volume quick service restaurant experience.
• High School diploma or equivalent.
• Able to supervise specific areas during fast-paced shifts.
• Strong knowledge of safe food handling practices.
• Must be ServSafe certifiable.
• Able to lift 50 pounds and stand for long periods.
• Positive attitude, reliable, and customer-focused.
• Willing to lead, train, and coach crew members.

Responsibilities

• Be an ambassador of the Dairy Queen brand and be professional in every aspect of performance.
• Greet and welcome fans to the Dairy Queen brand.
• Strive to exceed fan expectations and deliver fan first service through timely and quality service.
• Assist in the management of specific areas of the restaurant during scheduled shifts.
• Pace the crew to high levels of performance by understanding the importance of speed of service and resolve bottlenecks in work flow.
• Assist the GM and Assistant Manager(s) with training and coaching crew members to build a highly skilled and productive team.
• Ensure that the restaurant is properly organized and staffed.
• Create and maintain a positive, safe, clean, and inviting environment for fans and team members.
• Calmly solve fan concerns and embrace Dairy Queen's service recovery standards.
• Be a willing team player and maintain a cooperative, harmonious working relationship with management and team members.
• Models performance standards for all team members and work stations.
• At all times exhibit a genuine passion for excellence.
• Perform other duties as assigned by management.

Skills

Leadership

Customer service

Team leadership

Training and coaching

Safety and cleanliness

Education

ServSafe certification

Job description

You are applying for a job with a franchisee of the Dairy Queen® system and not American Dairy Queen Corporation or International Dairy Queen, Inc. Franchisees are independent business owners. The franchisee of this restaurant will be your employer if you are hired and will make all hiring, wage, hour, and other employment-related decisions.

Shift Lead

We strive to create positive memories for all our fans so we are looking for positive, energetic employees who are passionate about the Dairy Queen® brand and delivering exceptional customer (fan) service. If you enjoy working in a fun, fast paced environment while providing exceptional customer service, we would love to hear from you! Applicants should be eager to lead, do things right, be accountable, have ownership in what they do, and be able to create smiles and stories for our fans.

Job Functions:

• Be an ambassador of the Dairy Queen brand and be professional in every aspect of performance
• Enthusiastically greet and welcome fans to the Dairy Queen brand
• Strive to exceed fan expectations and deliver fan first service through timely and quality service
• Assist in the management of specific areas of the restaurant during scheduled shifts
• Pace the crew to high levels of performance by understanding the importance of speed of service and resolve bottlenecks in work flow
• Assist the GM and Assistant Manager(s) with training and coaching crew members to build a highly skilled and productive team
• Ensure that the restaurant is properly organized and staffed
• Create and maintain a positive, safe, clean, and inviting environment for fans and team members
• Calmly solve fan concerns and embrace Dairy Queen's service recovery standards
• Be a willing team player and maintain a cooperative, harmonious working relationship with management and team members
• Models performance standards for all team members and work stations
• At all times exhibit a genuine passion for excellence
• Perform other duties as assigned by management

Requirements:

• Minimum 6+ months of high volume quick service restaurant experience required
• High School diploma or equivalent
• Must be capable of supervising specific areas of the business in a fast-paced environment
• Strong knowledge and application of safe food handling practices
• Must be ServSafe® certifiable
• Highly organized and detail oriented
• Work well under pressure packed situations while maintaining a great attitude
• Comfortable standing for entire shift and able to lift 50 pounds
• Exhibit good manners, proper personal hygiene, and promptness
• Have fun and maintain a positive attitude at all times!