Shift Leader

BBQ Holdings, Inc.; Rogers (AR); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Educational and tuition assistance

Work within your local community

Tips in addition to base pay

Job summary

BBQ Holdings, Inc. is looking for a Shift Supervisor at Papa Murphy's in Rogers, Arkansas. The ideal candidate will manage team members, ensure customer satisfaction, and uphold store standards. Responsibilities include training staff, handling guest complaints, and performing cash management tasks. A solid background in customer service, as well as a minimum of six months’ experience in a quick-service restaurant, is required. Benefits include no late hours and educational assistance.

Qualifications

• Ability to communicate and apply fundamental math skills effectively.
• Outstanding customer service skills required.
• Capacity to manage various difficult guest situations.

Responsibilities

• Oversee and encourage team members during shifts.
• Train and develop team members.
• Operate the store independently in manager's absence.

Skills

Communication skills

Customer service skills

Basic computer skills

Ability to manage difficult situations

Education

Six months experience in QSR

Tools

MS Word

Excel

Outlook

POS

Job description

Our Story

Papa Murphy's is different on purpose. Not only because we make our pizzas completely from scratch with fresh ingredients at over 1,300 locations nationwide, but because we do it with swagger. We know our product is better than our competitors. The fact that our pizza is take 'n' bake adds to the quality of our pies and to the convenience for our guests. At Papa Murphy's, we don't think it's cheesy to love where you work. Bringing happiness to guests one fresh pizza at a time is a great start, but the Shift Supervisor role has many other rewarding benefits as well.

Position Overview

• Conquer all aspects of the Crew Member position.
• Oversee and encourage all team members to be their best on shift.
• Accomplish or assist with all necessary tasks to ensure all aspects of the store are prepared for the projected business needs.
• Energize team members so the store operates to or above the standard guest service, product quality, food handling, sanitation, safety, and security guidelines.
• Hold yourself and other team members accountable for all cash handling, schedules, breaks, opening and or closing duties, and accurate shift paperwork using the POS.
• Address emergencies, guest complaints, equipment problems, product shortage, and team member problems, in a calm and friendly manner.
• Train and develop team members for successful growth and development.
• Operate the store independently if needed, in the absence of the manager.

What We Bring To The Table

• Work within your local community
• No late hours, ovens, grease traps, or public restrooms
• Opportunity to work with an amazing team
• Earn more dough with tips!
• PIZZA!
• Educational and tuition assistance

What You Bring To The Table (Position-specific knowledge, skills, abilities, and more)

• Ability to communicate, read, and apply fundamental math skills effectively.
• Outstanding customer services skills.
• Capacity to manage various difficult or emotional guest and crew situations.
• Novice computer skills, including MS Word, Excel, Outlook, and POS.
• Basic knowledge of store financials, P&Ls, break-even, food cost, labor cost, and other economic information relative to store operations.

Foundations Of Your Career

• Desire to be a team player and lead with a great attitude!
• Just to help you know the business, at lease six months experience in QSR (or previous crew) involvement.
• Ability to build positive relationships with supervisors, co‑workers, and guests!
• We’d like you to be knowledgeable in food safety.

Other Requirements

• Regularly required to stand and walk; use hands to finger, handle, or feel; reach with hands and arms.
• Occasionally required to bend and stoop, kneel or crouch.
• Must be able to perform cleaning duties such as wiping tables and equipment, sweeping and mopping.
• Must be able to lift and/or move up to 30 pounds.
• Maintain punctual and regular attendance at work.

Please Note

The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required in this position and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job‑related tasks other than those specifically presented in this description.

Papa Murphy's International, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.