Shift Leader

Baskin Robbins; Plymouth (Luzerne County); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking motivated individuals for the Shift Leader position. This role is pivotal in ensuring exceptional customer service and operational excellence. Shift Leaders are responsible for guiding the team, managing daily store operations, and fostering a positive work environment. This position offers a unique opportunity for personal growth and advancement within the company, as successful Shift Leaders can transition into managerial roles. If you're passionate about leadership and customer satisfaction, this is the perfect opportunity to develop your skills in a dynamic and supportive setting.

Benefits

Competitive Weekly Pay

Paid Time Off

Employee Meals

Medical and Dental Insurance

Life Insurance Available

Qualifications

• Strong customer service skills with a focus on team leadership.
• Ability to manage store operations effectively.

Responsibilities

• Lead the team and ensure excellent customer service.
• Support the General Manager in daily operations.

Skills

Customer Service

Team Leadership

Quality Control

Communication

Education

High School Diploma

Job description

Shift Leaders are the decision makers who impact store operations and how the shift runs. Ensuring that every customer is receiving that C.A.R.E. ("Customers Are Really Everything") level of service. Shift Leaders focus on the key elements of the Dunkin' Donuts operational drivers, which include:

• Fast, friendly, and energetic service
• Quality control of our great products, including our own "Americas Best Coffee," which is brewed fresh every 18 minutes!
• Crew deployment, drive thru performance, goal setting, communicating results, and red book execution
• Being a team player who can jump in wherever needed

Goals and Objectives

To develop your management skills by supporting and being an integral part of a great store Team. Help support the General Manager by leading the Team and nurturing their talents. Exceed our loyal customers' expectations.

If you are ready to build your leadership skills while making an impact on customers, then we want to talk to you about our opportunities! In the Shift Leader position, we look for driven individuals who are ready to lead a Team and showcase the best of Dunkin'! Our Shift Leaders are our next Managers. We value growth from within…if that is what you are looking for then this is the career for you!

Benefits Include

• Competitive Weekly Pay
• Paid Time Off
• Employee Meals
• Medical and Dental Insurance with Company Contribution (full-time employees)
• Colonial Accident, Short Term Disability and Life Insurance Available