Shift Leader

Everyday Coffee Company; Phoenix (AZ); On-site; USD 34,000 - 45,000; Full time

Job summary

Dunkin’ in Phoenix, AZ is seeking a Shift Leader to coach team members, uphold Brand standards, and deliver outstanding guest service during each shift.

You will set goals, assign tasks, provide timely feedback, and help manage inventory, safety, and cash controls to ensure smooth daily operations.

Qualifications

• Must be at least 18 years old.
• HS Diploma or GED preferred.
• Basic computer skills.
• Fluent in English.
• Leadership experience in retail, restaurant, hospitality, or related customer-facing environment.
• Proven ability to manage daily store operations including cash handling and deposits.
• Ability to lead teams, drive performance and deliver exceptional customer experience.

Responsibilities

• Perform all responsibilities of restaurant team members.
• Support the Restaurant Manager in meeting operational goals and execution.
• Ensure Brand standards are met throughout shift including preparation of food and beverages.
• Communicate shift priorities, goals and results to restaurant team members.
• Complete shift deployment plans to ensure positions are adequately supported.
• Coach restaurant team members with timely, constructive and clear feedback.
• Delegate tasks and responsibilities effectively for smooth workflow.
• Support the training of restaurant team members as needed.
• Oversee franchisee safety, security and profitability policies during shifts.
• Prepare the next Shift Leader for upcoming shift.
• Ensure Food Safety standards are met.
• Manage inventory throughout the shift.
• Provide great guest service and coach others to do the same.
• Handle customer complaints, conflicts and emergencies; make quick decisions to resolve issues.
• Manage cash over/short and enforce cash management policies.
• Monitor attendance and adherence to company policies.

Skills

Leadership

Customer service

Communication

Problem solving

Cash handling

Team coaching

Education

HS Diploma or GED

18+ years old

Basic computer skills

Tools

POS system

Job description

Overview

Shift Leaders are generally responsible for coaching Dunkin’ Restaurant Team Members throughout their shift to execute operational Brand standards and deliver great guest service. They set goals, provide job assignments, and motivate others by providing timely feedback.

Position Title: Shift Leader

Reports To: Restaurant Manager

Overview

Shift Leaders are generally responsible for coaching Dunkin’ Restaurant Team Members throughout their shift to execute operational Brand standards and deliver great guest service. They set goals, provide job assignments, and motivate others by providing timely feedback.

Responsibilities Include

• Perform all responsibilities of restaurant team members
• Support the Restaurant Manager in meeting operational goals and execution
• Ensure Brand standards are met throughout shift including preparation of food and beverages
• Communicate shift priorities, goals and results to restaurant team members
• Complete shift deployment plans for shifts to ensure positions are adequately supported
• Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback
• Delegate tasks and responsibilities effectively, ensuring smooth workflow and efficient use of resources.
• Support the training of restaurant team members as needed
• Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift
• Communicate clearly with the next Shift Leader to help prepare him/her for shift
• Ensure Food Safety standards are met
• Manage Inventory throughout the shift
• Provide great guest service and coach restaurant team members to do the same
• Handle customer complaints, conflicts, and emergencies, make quick decisions to resolve issues and maintain a positive reputation for the restaurant.
• Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies
• Monitor employee attendance, punctuality, and adherence to company policies.

Education/Experience

• Must be at least 18 years old
• HS Diploma or GED preferred
• Basic computer skills
• Fluent in spoken and written English or the local language in which you serve.
• Previous leadership experience in retail, restaurant or hospitality, or a related customer-facing environment
• Proven experience managing daily store operations, including opening and closing procedures, cash handling, deposits, and maintaining operational controls
• Demonstrated ability to lead teams, drive performance, and deliver exceptional customer experience in a fast-paced environment

Key Competencies

• Works well with others in a fast-paced team environment
• On time, demonstrates honesty and a positive attitude
• Willingness to learn and adapt to change
• Guest focused
• Ability to assist with training
• Problem solving
• Motivating others

Physical Demands/Working Conditions

• Standing on feet
• Repetitive motion including bending, stooping and reaching
• Lifting objects, ice, products, boxes up to 20lbs (if applicable)
• Wearing a headset (if applicable)
• Working in a small space

Each franchise organization is an independent employer and thus responsible for making its own recruiting, hiring, and employment-related decisions. These materials and resources are optional for franchisees, and nothing in these materials and resources should be construed as the franchisor being involved in or having control over a franchise employee’s essential terms and conditions of employment. Specific employment-related questions should be directed to your franchise organization’s legal counsel or other professional advisor.