Shift Leader

Everyday Coffee Company; Sutton (WV); On-site; USD 17,000 - 22,000; Full time

Job summary

Everyday Coffee Company is seeking a Shift Leader to coach Dunkin team members and uphold brand standards while delivering exceptional guest service. You will set shift goals, assign tasks, monitor performance, and provide timely feedback to ensure smooth operations and accurate cash handling.

This role requires 18+ years, a high school diploma or GED, basic computer skills, and English proficiency, plus prior leadership in retail or hospitality within a fast-paced environment.

Qualifications

• Must be at least 18 years old.
• HS Diploma or GED preferred.
• Basic computer skills.
• Fluent in spoken and written English.
• Leadership experience in retail, restaurant or hospitality.
• Experience managing daily store operations, cash handling and controls.
• Ability to lead teams and deliver exceptional customer experience in a fast-paced setting.

Responsibilities

• Perform all responsibilities of restaurant team members.
• Support the Restaurant Manager in meeting operational goals.
• Ensure Brand standards are met during the shift, including food/beverage prep.
• Communicate shift priorities, goals and results to team members.
• Complete shift deployment plans for shifts to ensure coverage.
• Coach team members with timely, constructive feedback.
• Delegate tasks to ensure smooth workflow and resource use.
• Support training of team members as needed.
• Oversee safety, security and profitability policies during shifts.
• Prepare next Shift Leader for the handover.
• Ensure Food Safety standards are met.
• Manage inventory during the shift.
• Provide great guest service and coach staff to do the same.
• Handle customer complaints and emergencies, resolve issues quickly.

Skills

Leadership

Customer service

Cash handling

Communication

Team management

Problem solving

Education

HS Diploma or GED

Tools

Basic computer skills

Job description

Overview

Shift Leaders are generally responsible for coaching Dunkin' Restaurant Team Members throughout their shift to execute operational Brand standards and deliver great guest service. They set goals, provide job assignments, and motivate others by providing timely feedback.

Position Title

Shift Leader

Reports To

Restaurant Manager

Overview

Shift Leaders are generally responsible for coaching Dunkin' Restaurant Team Members throughout their shift to execute operational Brand standards and deliver great guest service. They set goals, provide job assignments, and motivate others by providing timely feedback.

Responsibilities Include

• Perform all responsibilities of restaurant team members
• Support the Restaurant Manager in meeting operational goals and execution
• Ensure Brand standards are met throughout shift including preparation of food and beverages
• Communicate shift priorities, goals and results to restaurant team members
• Complete shift deployment plans for shifts to ensure positions are adequately supported
• Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback
• Delegate tasks and responsibilities effectively, ensuring smooth workflow and efficient use of resources.
• Support the training of restaurant team members as needed
• Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift
• Communicate clearly with the next Shift Leader to help prepare him/her for shift
• Ensure Food Safety standards are met
• Manage Inventory throughout the shift
• Provide great guest service and coach restaurant team members to do the same
• Handle customer complaints, conflicts, and emergencies, make quick decisions to resolve issues and maintain a positive reputation for the restaurant.
• Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies
• Monitor employee attendance, punctuality, and adherence to company policies.

Education/Experience

• Must be at least 18 years old
• HS Diploma or GED preferred
• Basic computer skills
• Fluent in spoken and written English or the local language in which you serve.
• Previous leadership experience in retail, restaurant or hospitality, or a related customer-facing environment
• Proven experience managing daily store operations, including opening and closing procedures, cash handling, deposits, and maintaining operational controls
• Demonstrated ability to lead teams, drive performance, and deliver exceptional customer experience in a fast-paced environment

Key Competencies

• Works well with others in a fast-paced team environment
• On time, demonstrates honesty and a positive attitude
• Willingness to learn and adapt to change
• Guest focused
• Ability to assist with training
• Problem solving
• Motivating others

Physical Demands/Working Conditions

• Standing on feet
• Repetitive motion including bending, stooping and reaching
• Lifting objects, ice, products, boxes up to 20lbs (if applicable)
• Wearing a headset (if applicable)
• Working in a small space

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