Shift Leader

Torchy's Tacos; Dallas (TX); On-site; USD 24,796 - 28,929; Full time

Benefits offered by this job

Hourly pay $18–$21 per hour

Flexible schedules

Growth opportunities

Discount on Torchy’s food

Benefits after 1 year (medical, dental

Vision benefits

401(k) after 6 months

PTO after 1 year

Torchy’s Family Foundation support

Job summary

Torchy’s Tacos in Dallas is seeking a Shift Leader to guide daily operations, ensuring top guest experiences and consistent food safety. You may serve as a key holder, opening/closing the restaurant and securing the facility, while delegating tasks to keep the shift running smoothly.

You will assist in hiring, training, and mentoring team members, maintaining FOH/BOH processes, and supporting inventory, prep, line checks, and cash handling. Flexibility for varied shifts is required.

Qualifications

• Experience in a supervisory or leadership role in a restaurant.
• Strong knowledge of food safety, guest service, and operations.
• Required ServSafe Manager and state alcohol-server certifications.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.
• Ability to lift, push, pull, or carry up to 40 pounds and stand for extended periods.

Responsibilities

• Lead shifts to deliver exceptional guest experiences and maintain operational excellence.
• Open/close responsibilities as a key holder and secure the facility.
• Delegate tasks to maintain smooth shift operations.
• Engage with guests and address concerns with urgency.
• Assist in hiring, training, and mentoring team members.
• Maintain knowledge of FOH/BOH processes, food safety, and cleanliness.
• Support inventory management, prep levels, and line checks.
• Supervise cash handling during opening and closing.
• Complete safety and regulatory checklists.
• Resolve issues with professionalism and escalate when needed.
• Perform additional duties as needed.

Skills

Supervisory Leadership

Food Safety

Guest Service

Restaurant Operations

Cash Handling

Team Mentoring

Education

Manager ServSafe Certification

State Alcohol-Server Certification

Job description

The Torchy’s legacy began in Austin, Texas in 2006 with an idea, a dedicated executive chef, and a food trailer to now operating restaurants nationwide.

What We Need

• Shift Leadership: You will lead shifts with a focus on delivering exceptional guest experiences, managing team dynamics, and ensuring operational excellence.
• Key Holder Responsibilities: You may serve as a key holder, responsible for opening and closing the restaurant, including setting up and securing the facility.
• Task Delegation: You will identify, prioritize, and delegate tasks to team members to keep the restaurant running efficiently during your shift.
• Guest Experience: You will actively engage with guests to ensure their needs are met and address any concerns with urgency and care.
• Team Support: You will assist in hiring, training, and mentoring team members to help them achieve their potential and meet performance standards.
• Operational Excellence: You will maintain knowledge of FOH and BOH processes, including recipe adherence, food safety, and cleanliness standards.
• Inventory and Prep Management: You will support inventory management, ensure proper prep levels, and conduct line checks to uphold food quality.
• Cash Handling: You will supervise cash management, ensuring accuracy and adherence to company policies during opening and closing activities.
• Compliance and Safety: You will complete and ensure compliance with all health, safety, and regulatory checklists.
• Problem-Solving: You will resolve guest or team member issues with a sense of urgency and professionalism, escalating concerns when necessary.
• Flexibility: You will perform other duties or special projects as assigned to meet evolving business needs.

How You’ll Do It

• Leadership: You will set the tone for the team, demonstrating Torchy’s values and fostering a positive work environment.
• Adaptability: You will remain calm and effective in a fast-paced, dynamic environment, handling challenges with confidence and creativity.
• Communication: You will ensure clear and open communication with team members, providing direction, feedback, and encouragement.
• Attention to Detail: You will uphold high standards for food quality, safety, and cleanliness, ensuring every detail contributes to an excellent guest experience.
• Teamwork: You will work collaboratively with all team members, building trust and respect to achieve shared goals.

What You Need

Minimum Qualifications

• Experience in a supervisory or leadership role in a restaurant or similar environment.
• Strong understanding of food safety, guest service, and restaurant operations.
• Required state alcohol-server and Manager ServSafe certifications.
• Flexibility to work varying shifts, including evenings, weekends, and holidays.
• Ability to lift, push, pull, or carry heavy objects up to 40 pounds and to stand or walk for extended periods.

Preferred Qualifications

• Bilingual English/Spanish, a plus.
• Experience in training, mentoring, and developing team members.
• Familiarity with inventory and cash-handling processes.
• Proven ability to handle high-pressure situations with professionalism.

Let’s TACO ‘bout why it pays to be a Torchy’s Team Member:

• $18.00 - $21.00 per hour based on experience
• Flexible schedules
• Incredible growth opportunities. This is more than just a job…it can lead to a Damn Good career!
• Damn Good food discount card for you AND your spouse
• Access to all benefits including medical, dental, and vision for full time Team Members after 1 year of employment, plus 401(k) after 6 months
• Paid Time Off (PTO) after 1 year of employment
• Torchy’s Family Foundation supports our fellow Team Members in times of need and crisis