Shift Leader

Taco Bell; Palos Hills (IL); On-site; Full time

Job summary

A franchisee of Taco Bell is looking for a Shift Lead to support the Restaurant General Manager by ensuring smooth work shifts and Taco Bell standards. Key responsibilities include solving customer complaints, providing team feedback, and ensuring a safe work environment. The ideal candidate will demonstrate strong leadership skills, effective communication, and a commitment to quality service.

Qualifications

• Ability to solve customer complaints quickly.
• Experience providing constructive feedback to team members.
• Strong communication with management.

Responsibilities

• Ensure Team Members complete all assigned duties.
• Maintain a safe working environment for Team Members and customers.
• Follow cash and inventory policies.

Skills

Customer Service

Team Leadership

Problem-Solving

Job description

$16-18 per hour

"You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees."

You support the Restaurant General Manager (RGM) by running great work shifts and meeting Taco Bell standards. You take ownership and responsibility to solve problems, seek help when needed and are willing to help and guide others. Key responsibilities include making sure Team Members complete all assigned duties and serve safe, quality food in a friendly manner. You'll also ensure that the restaurant is a safe place for Team Members to work and customers to visit.

Shift Lead behaviors include:

• Solving customer complaints quickly and with a smile.
• Providing feedback to Team Members in a positive manner.
• Communicating openly and honestly with the Restaurant Management team.
• Following cash, security, inventory and labor policies and procedures.