Shift Leader

Workstream; Palestine (TX); On-site; USD 16,531 - 20,664; Full time

Job summary

Church’s is seeking a Shift Leader to coach Team Members on shift and ensure an outstanding customer experience. You will help with cash handling, inventory, and POS system operations while ensuring compliance with Cajun Operating Company policies.

The role requires leading the team, maintaining high standards of service, and overseeing opening/closing procedures to ensure smooth daily operations.

Qualifications

• Requires strong leadership to coach Team Members and ensure an outstanding customer experience.
• Experience with cash handling, banking deposits and daily paperwork accuracy.
• Must have a valid driver’s license and access to a vehicle during shifts.

Responsibilities

• Monitor prompt, friendly, and courteous customer service.
• Ensure Church’s menu items are prepared and served per standard procedures.
• Assign and supervise Team Members to execute daily tasks and safety procedures.
• Assist Team Members to prepare quality products and maintain cleanliness.
• Enforce safety and security policies and procedures.
• Oversee opening/closing duties and shift checklists.

Skills

Leadership

Customer service

Training

Coaching

Shift management

Education

High School Diploma or GED

Tools

POS system

Job description

To serve as a restaurant leader and ensure that Team Members on shift are provided with the proper coaching, training and development necessary to provide an outstanding customer experience at Church’s. Ensure compliance with all Cajun Operating Company policies and procedures as set forth by the company.

Position Qualifications/Functional Skills:

• Completes Weekly Sales Report, Bank deposit slips, the Cash and Inventory worksheet, and other forms as required for the shift. Ensures accuracy of paperwork.
• Enters inventory and payroll, as required, into the POS system.
• Ensures the restaurant polls nightly by the correct closedown of the POS system.
• Ensures adherence to established cash handling and security procedures, including but not limited to, cash sales counts, drawer bank counts, drawer assignments, POS deletions, over-rings, and voids, large bill drops, and cash levels in the drawer.
• Must possess a valid Driver’s License, have access to an automotive vehicle during shifts, and possess proof of insurance on the vehicle.
• Must successfully complete the Shift Leader certification program.

Requirements:

• Must be at least 18 years of age.
• A high school diploma or G.E.D. is highly recommended.
• ServSafe® food safety training is highly recommended.

Key Duties/Responsibilities:

• Monitors and ensures prompt, friendly, and courteous customer service.
• Monitors and ensures all Church’s menu products are prepared and served according to standard procedures.
• Ensures that prepared job assignments and activities are carried out by Team Members.
• Assists Team Members as necessary to prepare quality products, provide service, and maintain a clean restaurant.
• Demonstrates proper procedures for Team Members to follow.
• Ensures that safety and security policies and procedures are enforced.
• Monitors and performs opening and closing duties as required on the Shift Awareness Checklists.
• Follows and ensures the use of proper product procedures for preparation of all menu items.
• Follows procedures for receiving, handling, and storage of food products. Follows proper rotation and icing procedures.
• Maintains professional and ethical leadership behaviors at all times.
• Ensures on-time attendance by each employee for shift.
• Performs other duties as assigned.