Shift Leader

Papa John's - Cleveland; North Olmsted (OH); On-site; USD 19,000 - 25,000; Full time

Job summary

Papa John’s in North Olmsted, Ohio is seeking a Shift Leader to supervise shifts and areas, ensuring quality products and customer service aligned with company policies. You will manage station readiness, oversee cash handling and inventory, and support profitability by meeting labor and cost targets in a fast-paced restaurant environment.

The role requires strong team leadership, adherence to safety standards, and effective communication with staff and guests.

Qualifications

• High School diploma or GED preferred.
• Serv-Safe/Local or State Food Service Certification preferred
• Previous restaurant shift lead experience preferred

Responsibilities

• Adheres to guidelines and expectations for each station, including dough management, accuracy and proper portioning.
• Exemplifies Core Values, maintains a positive attitude, works well with others and adapts to change.
• Ensures adequate shift coverage and provides immediate feedback to correct problems, maintains product quality and customer service within standards.
• Contributes to profit goals by monitoring costs and using company systems to manage inventory and cash handling.

Skills

Cash management

Planning and organization

Effective communication

Education

High School diploma or GED

Tools

FOCUS System

Job description

Shift Leader

The Shift Leader supervises shifts and/or work areas in the operation of a Papa John’s restaurant to ensure high quality products and customer service are delivered to ensure restaurant profitability. Other responsibilities include the management of operations including the execution of all Company policies, procedures, programs and systems. Ensure compliance with all federal, state and local laws and ethical business practices.

Responsibilities

• Adheres to guidelines, techniques and expectations for each station including, but not limited to, dough management, accuracy and proper portioning. Performs assigned work station duties such as making quality products, follows all product preparations procedures and maintains established product holding times. Consistently contributes to achieving the Company’s product goal. Commits to meeting the needs and expectations of the restaurant’s customers, minimizes customer complaints and responds appropriately to customer needs. Follows all policies and procedures as outlined in our TM handbook including, but not limited to, image (including car topper for delivery drivers), attendance, safety and security.
• Exemplifies and exhibits the Core Values, maintains a positive attitude, works well with others and is flexible and adaptable to change.
• Ensures adequate shift coverage for restaurant. Provides immediate feedback and corrects problems when identified. Maintains product quality, customer service, and performance responsibilities (such as MCE readiness, food/labor costs, restaurant cleanliness, etc.) within acceptable standards, follows all policies and procedures related to shift management.
• Contribute to profit goals by ensuring they stay within company guidelines and target goals by accurately utilizing the FOCUS System. Execute cash management duties. Assist in the management of adequate inventory levels using the company’s systems and guidelines to minimize loss.

Key Ingredients

• High School diploma or GED preferred.
• Serv-Safe/Local or State Food Service Certification preferred
• Previous restaurant shift lead experience preferred

Skills: Cash management; planning and organization; effective communication

We use eVerify to confirm U.S. Employment eligibility.

Compensation: To be discussed